Outage in OpenText
Zix Email Threat Protection Link Protection Errors
Resolved MajorIncident Report
Summary AI Generated
**OpenText – Zix Email Threat Protection Link Protection Errors** A SQL service failed to restart properly, causing Zix Email Threat Protection's Link Protection feature to error out for approximately 6.9 hours. The issue was resolved around 5:30 AM CST, with services restored and the incident formally closed after a monitoring period. Investigation into the root cause of the SQL service restart failure was ongoing at the time of resolution.
We are currently investigating an issue causing errors with Zix Email Threat Protection Link Protection. Our team is working to identify the cause and restore normal functionality. Further updates will be provided as they become available.
Incident - IM3959175
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 07/10/2026 03:45PM
This incident has been resolved.
MONITORING
12 days ago - at 07/10/2026 12:50PM
The team identified the issue and resolve it roughly around 5:30 AM CST this morning. It appears that a SQL service did not properly restart which caused Link Protection to fail. We are investigating what caused the service to not properly restart but services have been restored.
Incident - IM3959175
INVESTIGATING
12 days ago - at 07/10/2026 08:55AM
We are currently investigating an issue causing errors with Zix Email Threat Protection Link Protection. Our team is working to identify the cause and restore normal functionality. Further updates will be provided as they become available.
Incident - IM3959175
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