Visitor Intelligence issue in the EMEA Region

The service has recovered and the incident has resolved

A fix has been implemented and the service is recovering. We will continue to monitor this closely.

Our third party supplier is continuing to rollout the hotfix. We will provide another update once the rollout has completed

Our third-party supplier is currently rolling out a hotfix. Once service is fully restored, we will pursue a root cause analysis (RCA) with the supplier to ensure this issue is properly addressed.

Thank you for your patience.

The issue has been identified by our third-party provider and they are actively working on a fix. We will keep you posted with any further updates. Thanks for your patience!

We are continuing to investigate this issue and will provide additional updates as they become available. Thank you for your patience

We are currently investigating an issue with Profile Store/Visitor Intelligence which is impacting API operations such as querying and updating data and the availability of the Visitor Intelligence UI.