Outage in Optimizely
DXP and Search and Navigation (Find) and CMS SaaS in Norway East - Availability issues
Resolved Major
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Outage Details
We are currently investigating a potential issue that may be impacting Search and Navigation (Find) and CMS SaaS services in Norway East. Customers may receive intermittent HTTP 500-level response codes, experience timeouts or high latency or disturbance in deployment functionalities. This appears to be related to an event experienced by one of our third-party suppliers. We are in close contact with their team and working diligently to understand the scope and impact of this situation.
We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 02/20/2025 03:50PM
This incident has been resolved.
MONITORING
3 months ago - at 02/20/2025 02:21PM
All services have recovered and we continue to monitor closely.
IDENTIFIED
3 months ago - at 02/20/2025 01:32PM
Most of the impacted services have recovered, with a limited subset not yet fully recovered. We continue to monitor the situation closely.
We will provide more updates as they become available. Thank you for your patience.
IDENTIFIED
3 months ago - at 02/20/2025 12:24PM
We are seeing that impacted services are slowly recovering, with several sites gradually becoming operational again. We continue to monitor the situation closely.
Our team is in close contact with our third-party supplier and will provide further updates as soon as there is more information to share.
IDENTIFIED
3 months ago - at 02/20/2025 12:02PM
The issue has been identified and a fix is being implemented. Thank you for your patience!
INVESTIGATING
3 months ago - at 02/20/2025 11:47AM
We are continuing to investigate this issue.
INVESTIGATING
3 months ago - at 02/20/2025 10:41AM
This issue is impacting multiple services hosted on Norway East Data Center. Currently, we have identified the following services affected by this issue are, Search & Navigation (Find), DXP, and CMS SaaS.
This is related to an event experienced by one of our third-party suppliers. We are in close contact with their team and working diligently to resolve this issue as soon as possible.
We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
INVESTIGATING
3 months ago - at 02/20/2025 10:22AM
We are continuing to investigate this issue.
INVESTIGATING
3 months ago - at 02/20/2025 10:22AM
We are continuing to investigate this issue.
INVESTIGATING
3 months ago - at 02/20/2025 10:19AM
We are currently investigating a potential issue that may be impacting Search and Navigation (Find) and CMS SaaS services in Norway East. Customers may receive intermittent HTTP 500-level response codes, experience timeouts or high latency or disturbance in deployment functionalities. This appears to be related to an event experienced by one of our third-party suppliers. We are in close contact with their team and working diligently to understand the scope and impact of this situation.
We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
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