Availability issue in the the EU Region

This incident has been resolved as the service has fully recovered

We can confirm that from 12 UTC all impacted services have fully recovered. We are continuing to monitor for any further issues. Thank you for your patience.

We are continuing to monitor for any further issues. Thank you for your patience.

Most of the impacted services have recovered, with a limited subset not yet fully recovered. We continue to monitor the situation closely.

We can confirm that the issue is related to resources hosted in the North Europe region by our third-party supplier. We are in close contact with their team. We will continue to share updates as more information becomes available. Thank you for your continued patience and understanding.

After further investigation, we have identified that the issue is currently affecting multiple services. Our team is actively working to resolve the problem and will provide updates as soon as more information becomes available. Currently affected products in the North Europe region are Search & Navigation, Digital Experience Cloud (DXP) and CMS SaaS.

We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the EU region. Clients will be experiencing high latency or 5xx-errors.

We will post additional updates once we obtain more information. Thank you for your patience.