Outage in Optimizely

CMP: CMP DAM Asset and Folder Visibility

Resolved Minor
January 06, 2026 - Started 1 day ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating an issue affecting the visibility of newly uploaded assets and created folders in the CMP DAM for a subset of customers. Our engineering teams are actively working to identify the root cause and restore normal functionality as quickly and safely as possible. We will continue to provide updates on this page as more information becomes available.
Components affected
Optimizely Library

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Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 01/07/2026 08:55PM

This incident has been fully resolved, and the service has been operating normally since the fix was implemented.

MONITORING about 14 hours ago - at 01/07/2026 10:29AM

A targeted fix has been deployed, and the affected functionality is now operating as expected.

Our teams are closely monitoring the system to ensure continued stability. Additional updates will be shared if needed.

INVESTIGATING about 17 hours ago - at 01/07/2026 07:04AM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 01/06/2026 08:48PM

We are currently investigating an issue affecting the visibility of newly uploaded assets and created folders in the CMP DAM for a subset of customers.

Our engineering teams are actively working to identify the root cause and restore normal functionality as quickly and safely as possible.

We will continue to provide updates on this page as more information becomes available.

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CMP Library: Uploaded assets hidden following a page refresh - 27 days ago

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