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Outage in Optimizely

Delayed delivery of some emails (affected domains: gmail.com and gmx.de)

Resolved Minor
January 16, 2026 - Started 8 days ago - Lasted about 8 hours
Official incident page

Incident Report

A part of the emails for recipients addressed to gmail.com and gmx.de are delivered with a delay. (Emails won't be lost.) We are currently investigating.
Components affected
Optimizely E-mail dispatch

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 01/16/2026 05:09PM

This incident has been resolved.

MONITORING 8 days ago - at 01/16/2026 02:11PM

The underlying error has been corrected.

We started to route a small part of outgoing emails back to the affected systems and verified that performance is fine again.

We'll keep monitoring the systems closely as we slowly restore the original setup.

MONITORING 8 days ago - at 01/16/2026 11:31AM

Email delivery works again without any delays since around 10:39 UTC (mitigation applied to last system).

We are monitoring the systems.

IDENTIFIED 8 days ago - at 01/16/2026 10:39AM

We've identified the underlying problem.
The queued/delayed emails are being delivered now.

INVESTIGATING 8 days ago - at 01/16/2026 10:22AM

We've rerouted emails from the impacted part of our sending infrastructure to the not impacted part.
New emails shouldn't be delayed anymore, but queued emails still need to be processed.

We're still looking for the underlying cause of the delay.

INVESTIGATING 8 days ago - at 01/16/2026 09:27AM

A part of the emails for recipients addressed to gmail.com and gmx.de are delivered with a delay. (Emails won't be lost.)

We are currently investigating.

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