Outage in Optimizely
ODP EU Region - Impact due to Snowflake incident
Resolved MinorIncident Report
Summary AI Generated
A Snowflake EU infrastructure incident caused a 12.5-hour disruption to Optimizely Data Platform (ODP) reports, campaigns, and exports in the EU region, while real-time segments remained unaffected. Once Snowflake services recovered, ODP data processing caught up and all affected functionality was restored to normal operation. Recurring campaigns that were paused during the incident subsequently resumed and completed their missed runs.
ODP Reports, campaigns and exports are impacted due to a Snowflake EU incident. Real-time segments are unaffected.
Components affected
Optimizely ODP Application Optimizely Data Ingestion and Processing Optimizely Core App ExperiencesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 10/22/2026 07:36AM
The Snowflake issue affecting the EU region has been resolved. Data processing has caught up, and reports, exports, segments, and campaigns are working normally. Recurring campaigns paused during the incident have resumed, and they have completed their missed runs.
MONITORING
6 days ago - at 10/21/2026 10:25PM
Snowflake services in the EU are returning to normal operation. The data processing lag in ODP has cleared. We are monitoring the situation.
IDENTIFIED
7 days ago - at 10/21/2026 07:07PM
ODP Reports, campaigns and exports are impacted due to a Snowflake EU incident. Real-time segments are unaffected.
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