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Outage in Optimizely

Degraded Performance - CMS Edit Mode in DXP

Resolved Minor
October 23, 2026 - Started 5 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Optimizely's DXP environment in Sweden Central experienced elevated latency and intermittent errors affecting the CMS editing interface and background scheduled tasks. The root cause was identified and addressed within approximately 1.6 hours, after which performance returned to normal levels. Stability was confirmed following a monitoring period before the incident was resolved.

We are investigating reports of elevated latency and intermittent errors affecting the CMS editing interface and background scheduled tasks across select DXP environments. We will continue to post updates as they come. Thank you for your understanding and cooperation.
Components affected
Optimizely Sweden Central

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 10/23/2026 03:46PM

All services are performing normally and stability has been confirmed throughout the monitoring period.

MONITORING 5 days ago - at 10/23/2026 02:55PM

System performance has returned to normal levels, and the degradation has subsided. Our team is closely monitoring the environment to ensure continued stability

IDENTIFIED 5 days ago - at 10/23/2026 02:41PM

We have identified the root cause of the performance degradation and are actively working on a fix. We will share further updates as more information becomes available.

Thank you once again for your understanding and cooperation.

INVESTIGATING 5 days ago - at 10/23/2026 02:14PM

We are continuing to investigate this issue.

INVESTIGATING 5 days ago - at 10/23/2026 02:14PM

We are investigating reports of elevated latency and intermittent errors affecting the CMS editing interface and background scheduled tasks across select DXP environments. We will continue to post updates as they come.

Thank you for your understanding and cooperation.

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