Outage in Optimizely
Asset uploads failing in Optimizely CMP and DAM
Resolved MajorIncident Report
Summary AI Generated
Asset uploads failed across Optimizely's Content Marketing Platform (CMP) and Digital Asset Management (DAM) for approximately 15 hours, affecting the Library, Plan, and Requests components. The root cause was a third-party file upload service provider rejecting upload requests from Optimizely's platform, resulting in users receiving "Upload Error" messages with uploads unable to complete. A fix was implemented and the incident moved to monitoring.
We're aware of an issue where uploads are failing in Optimizely Content Marketing Platform (CMP) and Digital Asset Management (DAM). Users trying to upload assets may see an "Upload Error" message, and the upload won't finish.
Our Engineering team is investigating right now and is working to find the cause and restore normal upload behavior as quickly as possible.
We'll post more details on the investigation soon. We apologize for the disruption and thank you for your patience.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 10/28/2026 07:13AM
This incident has been resolved.
MONITORING
about 8 hours ago - at 10/28/2026 12:14AM
A fix has been implemented and we're currently monitoring the results.
IDENTIFIED
about 15 hours ago - at 10/27/2026 05:01PM
We've identified the cause of the upload failures in Optimizely Content Marketing Platform (CMP) and Digital Asset Management (DAM).
The issue is with a third-party service provider that supports file uploads. Their service is currently rejecting upload requests from our platform, which is why users see an "Upload Error" message. Our Engineering team has already contacted the provider and is working with them to restore uploads as quickly as possible.
We don't have an estimated time for resolution yet. We'll share another update as soon as we have more information
We apologize for the disruption and thank you for your patience.
INVESTIGATING
about 16 hours ago - at 10/27/2026 03:51PM
We're aware of an issue where uploads are failing in Optimizely Content Marketing Platform (CMP) and Digital Asset Management (DAM). Users trying to upload assets may see an "Upload Error" message, and the upload won't finish.
Our Engineering team is investigating right now and is working to find the cause and restore normal upload behavior as quickly as possible.
We'll post more details on the investigation soon. We apologize for the disruption and thank you for your patience.
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