Outage in Optimove

US - Real Time Optimail Campaigns - Elevated execution Errors

Resolved Minor
August 27, 2024 - Started 4 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We're experiencing an elevated level of errors in real time (Trigger) Optimail campaigns and are currently looking into the issue. This is impacting a limited set of Trigger campaigns using Optimail that are not delivered to customers
Components affected
Optimove Track & Trigger
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/27/2024 06:24PM

This incident has been resolved.

MONITORING 4 months ago - at 08/27/2024 03:30PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 08/27/2024 02:02PM

The issue has been identified, and we are working on a fix to improve stability

INVESTIGATING 4 months ago - at 08/27/2024 11:51AM

We're experiencing an elevated level of errors in real time (Trigger) Optimail campaigns and are currently looking into the issue.

This is impacting a limited set of Trigger campaigns using Optimail that are not delivered to customers

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