Outage in Optimove

Campaign Event Notification Service - Delay in delivery of events to registered event listeners

Resolved Minor
October 20, 2024 - Started 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating elevated errors in our processing of the campaign events notification (example: event type 1), which are leading to delays in campaign execution. This means delays in third-party API channels and conditional campaigns may have executed to no customers for conditional campaigns and third-party event subscription channels.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/20/2024 02:12PM

This incident has been resolved.

INVESTIGATING 2 months ago - at 10/20/2024 12:59PM

We are investigating elevated errors in our processing of the campaign events notification (example: event type 1), which are leading to delays in campaign execution.
This means delays in third-party API channels and conditional campaigns may have executed to no customers for conditional campaigns and third-party event subscription channels.

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