Outage in Optum

CMS Vaccine Claim Denial Issues

Resolved Minor
September 20, 2024 - Started 3 months ago - Lasted 24 days
Official incident page

Need to monitor Optum outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Optum, and never miss an outage again.
Start Free Trial

Outage Details

Centers for Medicare & Medicaid Services and Noridian have released two notifications regarding recent Influenza CPT codes that have received erroneous denials. See the notification details in the below links: Noridian: Article Detail - JE Part B - Noridian (noridianmedicare.com) CMS: 2024-09-19-MLNC | CMS In summary, CMS has stated that they are aware of the following issues: - CPT 90658 (IIV3 VACCINE SPLT 0.5 ML IM): CMS “is holding claims for dates of service on or after Aug. 1, 2024, until Oct. 7, 2024. Your Medicare Administrative Contractor will reprocess any denied claims by November 1, 2024. You don’t need to take any action.” - Noridian “is aware of flu vaccines procedure codes 90653, 90656 and 90661 denied incorrectly with CARC CO16 "Claim/service lacks information or has submission/billing error(s)". This issue impacted claims with dates of service on/after Aug. 1, 2024. The system update was completed Sept. 12, 2024 to no longer deny the impacted procedure codes for dates of service on/after Aug. 1, 2024. Noridian will conduct a mass adjustment for claims denied in error. Optum MedRX will continue to monitor and provide updates on the situation as possible. REF 781650
Components affected
Optum MedRx
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/14/2024 03:06PM

This incident has been resolved.

MONITORING 3 months ago - at 09/20/2024 02:40PM

Centers for Medicare & Medicaid Services and Noridian have released two notifications regarding recent Influenza CPT codes that have received erroneous denials. See the notification details in the below links:
Noridian: Article Detail - JE Part B - Noridian (noridianmedicare.com)
CMS: 2024-09-19-MLNC | CMS

In summary, CMS has stated that they are aware of the following issues:

- CPT 90658 (IIV3 VACCINE SPLT 0.5 ML IM): CMS “is holding claims for dates of service on or after Aug. 1, 2024, until Oct. 7, 2024. Your Medicare Administrative Contractor will reprocess any denied claims by November 1, 2024. You don’t need to take any action.”
- Noridian “is aware of flu vaccines procedure codes 90653, 90656 and 90661 denied incorrectly with CARC CO16 "Claim/service lacks information or has submission/billing error(s)". This issue impacted claims with dates of service on/after Aug. 1, 2024.

The system update was completed Sept. 12, 2024 to no longer deny the impacted procedure codes for dates of service on/after Aug. 1, 2024. Noridian will conduct a mass adjustment for claims denied in error.

Optum MedRX will continue to monitor and provide updates on the situation as possible.

REF 781650

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime