Outage in Optum
Resolved Notice- Commercial MedRx 837 EDI - Partially impacted
Resolved MajorIncident Report
Optum Insight has identified an issue causing some 837s billed to Commercial MedRx to be delayed in uploading to the payers. We are investigating the issue and will provide an update when one is available.
Components affected
Optum MedRxTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/10/2025 11:35PM
Optum Insight has resolved this issue and all delayed 837s have been set for processing.
IDENTIFIED
6 months ago - at 10/10/2025 10:03PM
Optum Insight is currently working on implementing the resolution for this issue.
IDENTIFIED
6 months ago - at 10/10/2025 07:53PM
The team has identified the issue and is currently working on a resolution. An update will be provided as information becomes available.
INVESTIGATING
6 months ago - at 10/10/2025 07:02PM
Optum Insight has identified an issue causing some 837s billed to Commercial MedRx to be delayed in uploading to the payers. We are investigating the issue and will provide an update when one is available.
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