Outage in Optum
Update Notice: RXNS PHARMACY CONNECT -Connections to AL and CT Medicaid down
Resolved MajorIncident Report
Summary AI Generated
Optum's RXNS PHARMACY CONNECT service experienced a complete outage affecting pharmacy benefit claims for patients with Alabama and Connecticut Medicaid coverage, with 100% of traffic to these payers failing to reach their destinations. The 4.6-hour incident prevented all NCPDP pharmacy claims from being processed for AL and CT Medicaid patients. Optum Insight worked with Gainwell to restore the VPN connections, resolving the connectivity issue at 6:27pm CST.
NCPDP pharmacy benefit claims destined to AL and CT Medicaid VPN connections for patient's with AL and CT Medicaid coverage are not making it to either payer. 100% of the traffic destined to these payers is currently down. Optum Insight is actively working on this issue.
INC # INC49898339
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 05/07/2026 11:58PM
Optum Insight worked with Gainwell to resolve connectivity to AL and CT Medicaid. The connection was restored at 6:27pm CST.
IDENTIFIED
6 days ago - at 05/07/2026 09:54PM
Customer network team and Optum technical teams are continuing to work to resolve this issue, and we will provide updates as more becomes available.
IDENTIFIED
6 days ago - at 05/07/2026 08:31PM
Our technical teams are continuing to work to resolve this issue, and we will provide updates as more becomes available.
INC # INC49898339
INVESTIGATING
6 days ago - at 05/07/2026 07:26PM
NCPDP pharmacy benefit claims destined to AL and CT Medicaid VPN connections for patient's with AL and CT Medicaid coverage are not making it to either payer. 100% of the traffic destined to these payers is currently down. Optum Insight is actively working on this issue.
INC # INC49898339
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