Check if Optum is down, recent outages, user-reported issues, and outages map.
Optum is working normally
Last checked from Optum's status page
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 101 incidents since started monitoring Optum status in October 2024. We collect data from 4400+ services, and normalize the data to give you a clear picture of the impact of the outage.
3 days ago · lasted about 1 hour
We are currently experiencing an issue with the Clinical Exchange Self-Service Tool (SST). There is no impact to Clinical Exchange but the Self-Service Tool (SST) is currently unavailable. If there is an immediate need for an enrollment req...
3 days ago · lasted about 23 hours
We are currently investigating an issue that is impacting the SmartPay Plus Provider portal. End users are receiving a "Misdirected Request" error. Actions Taken to Restore Service: Our Platform & Delivery Team engineers are actively troub...
11 days ago · lasted 1 day
We are currently investigating an issue that is impacting the following services: Provider Portal Errors Actions Taken to Restore Service: Engineers are actively troubleshooting issues reported impacting multiple Provider Portal functions and are...
We've tracked and collected 101 incidents since started monitoring Optum status
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Shelly
The website keeps saying “down for maintenance”
Kat
There is an outage right now internet not working
Dee
after login , I get a page error
Tom
Can't access the Optum Financial app or website to access info about my HSA account. This had occurred all day today, July 14, 2025.
Jon
Site not recognizing login ID, despite sending it to me via text.
Chris
Getting "Bad Gateway" errors trying to log in to Optum Financial for my HSA account. It was working fine just 15-20 minutes ago, but now I can't access.
Brandon
Whenever looking up a patient, a message pops up stating "Callback request failed due to an internal server error."
Mandy
Trying to check Optum pay as a provider and the same message keeps saying it is having technical difficulties, it has been this way now for a week.
Vamshi
Below is the message received after logging in We are unable to process your request at this time. For assistance, please contact us or try again later. We apologize for any inconvenience this may cause.
Cheri
Portal page for account holder login not loading. Only home/landing page loads. Trying to login results in a blank screen.
Jack
Can't login and upload supporting documents
Shawn
Patient portal will not come up
cait
account froze and normal resets are not available - logging in issues
Zach
Optumbank.com login is down.
Jessica
can’t load page to submit claim documents
Nicole
cannot activate my cards, submit reimbursement or even log in now
Thomas
Internet keeps going out.
Kathy
I can sign in but when dashboard page does not show up
LG
Says website is down; "Unable to obtain connection to the database server - environment name:PRD"
sarah
can't pull up website all morning
Vanessa
took a long time to open then I had to change my password and now its saying that I dont have access
Zach
Sign in page will not load
roy
cannot log in at all, if I get past the login screen it just loads indefinitely. i cannot get ahold of optum at all
Sharon
Won't log me in. Just spins and spins.
Leola
Unable to log in receiving error message
Marcia
Unable to log in. Error message says Optum is having technical difficulties.
Milo
web landing page and iOS app not working
Rebecca
Can’t access dependents to reimburse costs - keep getting error
Wes
We are not receiving 271 responses
Tim
Can’t log onto website to pay cobra
IsDown aggregates scheduled maintenances for Optum. Currently, there are 2 more maintenances scheduled.
Scheduled for September 15, 2025 at 12:00 AM EDT · until 12:05 AM EDT
CMS is requesting your pharmacy complete the HETS 3rd Party Attestation Form to verify your pharmacy’s relationship with eRx Network dba Change Healthcare as the submitter of patient eligibility (270/271) transactions related to your Medicare Part...
Scheduled for September 30, 2025 at 12:00 AM EDT · until 12:05 AM EDT
Dear valued customer, We are pleased to announce that the SmartPay Plus provider portal has a new URL: smartpayplus.optum.com The site's content and functionality remain unchanged; and it will remain your SmartPay Plus provider resource. Start ...
Stay Ahead of Optum Outages
IsDown aggregates various status pages from services into a very clear dashboard. Worth every penny.
Services commonly monitored together with Optum
Optum isn't down. You can check Optum status and incident details on the top of the page. IsDown continuously monitors Optum official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Optum is currently operational. You can check Optum status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Optum being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Optum official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Optum last outage was on August 21, 2025 with the title "Initial - Clinical Exchange Self-Service Tool (SST)"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Optum and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Optum with maximum flexibility
IsDown monitors Optum for major outages. A major outage is when Optum experiences a critical issue that severely affects one or more services/regions. When Optum marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Optum status page for minor outages. A minor outage is when Optum experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Optum status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Optum publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Optum and all their 125 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Optum and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
Very happy with isDown. Setting up and managing the monitoring is straightforward. The customer support team has been excellent, always quick to answer questions and provide assistance.
I definitely recommend IsDown.
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