Is Optum Down? Check current status

Check if Optum is down, official outages, user-reported issues, and outages map.

Current Optum status

Optum is working normally

Updated from Optum official status page

Update: Pharmacy claims failing to Data Rx and Medicaid Oklahoma

started about 1 month ago
Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experienc...
Check details & latest updates

Having problems with Optum?

Optum service health. Issues reported in the last 24 hours

Working Normally
Possible Incident
Confirmed Outage

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Optum status data.

Optum Outage Map

View Optum Outage Reports Map

Track Optum on your status page

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  • Track status changes in real-time
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  • Create private or public status pages

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Optum recent outages and downtime history

IsDown has tracked 111 incidents since started monitoring Optum status in October 2024. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.

Date Incident Duration
Oct 16, 2025
12:14 PM EDT
Major
Update : MEDRX EDI CHC : Unable to process and deliver Electronic remits/Batch files.
10/16/2025 , 12:15 PM Optum Insight has identified an issue interrupting the processing of recen...
about 21 hours
Oct 10, 2025
03:02 PM EDT
Major
Resolved Notice- Commercial MedRx 837 EDI - Partially impacted
Optum Insight has identified an issue causing some 837s billed to Commercial MedRx to be delayed ...
about 5 hours
Oct 07, 2025
05:05 PM EDT
Major
Resolved: DENTAL-NETWORK : Users cannot process the Dental claims
10/07/2025 : 05:02 PM ET We are aware of a potential issue occurring within DENTAL-NETWORK, unab...
about 1 hour
Sep 23, 2025
10:03 AM EDT
Major
Resolved Notice- CLINICAL EXCHANGE - Access issues
There is an issue impacting One Healthcare ID. This is impacting access to both Clinical Exchang...
14 minutes
Sep 17, 2025
12:53 PM EDT
Minor
Optum Insight MedRX Invoice Errors
This message is intended for Pharmacy Network MedRX customers. Optum Insight has identified an i...
Ongoing
Sep 15, 2025
09:12 AM EDT
Major
resolved: Clinical Exchange : Customers reporting that they are unable to access the application.
09/15/2025 - 09:12:00 AM EST There is currently intermittent access issues with the Clinical Ex...
about 1 hour
Sep 12, 2025
10:00 AM EDT
Minor
Initial - ABSOLUTE AR Site not available for some internal users
We are currently experiencing intermittent availability of the Absolute AR product for internal O...
about 1 hour
Sep 02, 2025
04:53 PM EDT
Minor
Resolved: Rx Connect Connectivity Issues
Optum Insight Rx Connect is experiencing sporadic connectivity issues to IL, ME, UT, VT and WY Me...
about 16 hours
Sep 02, 2025
12:20 PM EDT
Minor
Daily and Monthly Report Delays
SmartPay Plus is experiencing an issue affecting daily and monthly reports. We are actively engag...
1 day
Sign up to check more outage history

Looking to track Optum outages?

  • Monitor external dependencies in one status page
  • Track status changes in real-time
  • Keep your team or customers informed
  • Create private or public status pages

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Optum reported issues and comments

  • James - can't login says temporary unavailable.

  • Tidah - Optum my chart labs loading page is not available.

  • Susan - Trying to see info in the Optum Patient Portal. I can log in okay, but after I click on something I want to see (my referrals) , My Chart starts to load, and then I get kicked back out. I sign back in to try to see Tests, and same thing happens - I get kicked out. Very frustrating..

  • Daniel - Not able to log in. Times out.

  • Bruce - https://account.optumbank.com/account is down.

  • Effie - Can’t sign in. It says to try later.

  • John - Site will not send code to phone.

  • Rita - receiving message "Open Access is Temporarily Unavailable" for several days. Instructed to try again later and when do, it is still unavailable..

    CareSelect®

  • Shelly - The website keeps saying “down for maintenance”.

  • Kat - There is an outage right now internet not working .

  • Dee - after login , I get a page error.

  • Tom - Can't access the Optum Financial app or website to access info about my HSA account. This had occurred all day today, July 14, 2025..

  • Jon - Site not recognizing login ID, despite sending it to me via text..

  • Chris - Getting "Bad Gateway" errors trying to log in to Optum Financial for my HSA account. It was working fine just 15-20 minutes ago, but now I can't access..

  • Brandon - Whenever looking up a patient, a message pops up stating "Callback request failed due to an internal server error." .

    Rx CardFinder Services

  • Mandy - Trying to check Optum pay as a provider and the same message keeps saying it is having technical difficulties, it has been this way now for a week..

  • Vamshi - Below is the message received after logging in We are unable to process your request at this time. For assistance, please contact us or try again later. We apologize for any inconvenience this may cause..

  • Cheri - Portal page for account holder login not loading. Only home/landing page loads. Trying to login results in a blank screen..

  • Jack - Can't login and upload supporting documents.

  • Shawn - Patient portal will not come up .

  • cait - account froze and normal resets are not available - logging in issues.

  • Zach - Optumbank.com login is down. .

  • Jessica - can’t load page to submit claim documents.

  • Nicole - cannot activate my cards, submit reimbursement or even log in now .

  • Thomas - Internet keeps going out..

  • Kathy - I can sign in but when dashboard page does not show up.

  • LG - Says website is down; "Unable to obtain connection to the database server - environment name:PRD".

  • sarah - can't pull up website all morning .

  • Vanessa - took a long time to open then I had to change my password and now its saying that I dont have access .

  • Zach - Sign in page will not load.

  • roy - cannot log in at all, if I get past the login screen it just loads indefinitely. i cannot get ahold of optum at all.

  • Sharon - Won't log me in. Just spins and spins..

  • Leola - Unable to log in receiving error message.

  • Marcia - Unable to log in. Error message says Optum is having technical difficulties..

  • Milo - web landing page and iOS app not working.

  • Rebecca - Can’t access dependents to reimburse costs - keep getting error .

  • Wes - We are not receiving 271 responses.

    Real-time eligibility transactions

  • Tim - Can’t log onto website to pay cobra.

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Healthcare management platform offering criteria-based tools for patient assessment, care coordination, and decision support, available in both installed and cloud-based formats.

Monitoring Optum since October 2024

Tracking 125 Optum services and regions

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Support at official website.
Check their official status page.

48 incidents in 2025

Frequently Asked Questions

Is Optum down today?

Optum isn't down. You can check Optum status and incident details on the top of the page. IsDown continuously monitors Optum official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Optum status?

Optum is currently operational. You can check Optum status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Optum outage now?

Yes, there is an ongoing outage. You can check the details on the top of the page.

Is Optum down today or just slow?

Yes, Optum might be slow has there's an ongoing outage. You can check the details on the top of the page.

How are Optum outages detected?

IsDown monitors the Optum official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Optum having an outage right now?

Optum last outage was on October 16, 2025 with the title "Update : MEDRX EDI CHC : Unable to process and deliver Electronic remits/Batch files."

How to check if Optum is down?

Why use IsDown to monitor Optum instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Optum and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Optum?

IsDown and DownDetector help users determine if Optum is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Optum's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

How IsDown works?

  1. IsDown monitors official status pages

    We check the status of the services you're monitoring every few minutes. We aggregate the status and outage information and normalize it. We also collect crowdsourced information to provide early warning signs.

  2. We notify you when there is an outage

    We send you an alert whenever we detect a new incident or an update on the status of the services you're monitoring. You can customize the alerts to your needs to avoid alert fatigue.

  3. Dedicated dashboard and integrations

    Aggregate all the status information in a straightforward dashboard or internal status page. You can also send the information and alerts to your team's communication/monitoring/incident management tools, such as Slack, Datadog, Microsoft Teams, PagerDuty, and more.

Want to be informed about Optum status changes?

IsDown offers an easy way to monitor Optum with maximum flexibility

Major Outages Notifications

IsDown monitors Optum for major outages. A major outage is when Optum experiences a critical issue that severely affects one or more services/regions. When Optum marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Optum status page for minor outages. A minor outage is when Optum experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Optum status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

Optum publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors Optum and all their 125 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Detection

Optum and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

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