Is Optum Down? Check current status

Check if Optum is down, official outages, user-reported issues, and outages map.

Current Optum status

Optum is working normally

Updated from Optum official status page

Optum not working for you?

Optum service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
Optum Outage Map

View Optum Reports Map

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Optum recent outages and downtime history

IsDown has tracked 121 incidents since started monitoring Optum status in October 2024. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Optum outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Oct 31, 2025
04:48 PM CET
Minor
Update Notice: EXPLORE DX REPORTING SERVICE (CHC) - AbsoluteAR data is not current in Explore EDW...
There is currently a delay with delivery of current Absolute AR data. This also impacts dashboard...
about 22 hours
Oct 31, 2025
03:25 PM CET
Minor
Initial Notice: MEDRX AZURE (CHC) - Pharmacies are reporting that MedRx claims are timing out, pr...
This message is intended for Pharmacy MedRx Customers: Optum Insight has identified an issue caus...
41 minutes
Oct 29, 2025
05:39 PM CET
Minor
New Incident: multiple products- Production
We’re currently experiencing performance issues affecting several Change health care applications...
8 minutes
Oct 29, 2025
05:36 PM CET
Major
System Incident - Multiple Products Being Impacted
We’re currently experiencing performance issues affecting several Optum applications. Our techni...
about 9 hours
Oct 24, 2025
10:59 PM CEST
Major
Update Notice: CLINICAL EXCHANGE - Customer reporting that they were getting a service unavailable
We are aware of intermittent reports of users unable to access the Clinical Exchange portal. I...
31 minutes
Oct 23, 2025
12:00 AM CEST
Minor
Optum Rx Timeouts
The Processor Optum Rx is experiencing sporadic connectivity issues starting Monday Oct. 20, 2025...
8 days
Oct 20, 2025
07:58 PM CEST
Minor
Resolved Incident: Intermittent Performance Issues
Optum is currently experiencing intermittent performance issues due to an AWS service interruptio...
about 5 hours
Oct 20, 2025
07:21 PM CEST
Major
Update Notice: MEDICAL NETWORK REALTIME - Issues with Optum systems due to an AWS service interru...
We are currently experiencing intermittent performance issues with Optum systems due to an AWS se...
about 4 hours
Oct 20, 2025
05:32 PM CEST
Major
Update: MEDRX AZURE CHC : Optum Insight's Pharmacy Help Desk is facing intermittent phone issues ...
[10/20/2025] 11:30 AM EST Optum Insight's Pharmacy Support Help Desk is currently experiencing i...
about 5 hours
Oct 20, 2025
03:08 PM CEST
Major
Resolved: CLINICAL EXCHANGE : Some Rx users are encountering an error message in prescriptions.
[10/20/2025] 09:07 AM ET We are receiving reports indicating that some Rx users are encountering...
about 4 hours
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Be the first to know when Optum goes down

  • Monitor external dependencies in one place
  • Track outages in real-time
  • Keep your team or customers informed
  • Create private or public status pages

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User comments about Optum status

See what users are saying about Optum issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

  • Cannot get through to pharmacy (mail order or Specialty) on telephone. Continuous busy signal..

  • issues with busy tone and app not allowing log in.

  • Alex - Phone line not calling 1-800-356-3477.

    Pharmacy Solutions

  • Phone going to busy signal. Connected once, but was hung up on after 7 seconds. Continues to have phone go to busy signal..

  • Optum behavioral health provider phone numbers are giving a busy signal.

  • Peter - Phones aren't working at OptumRX.

    Pharmacy Solutions

  • I'm getting a blank screen..

  • https://account.optumbank.com/ is down.

  • J - Optum Rx.com still impossible to successfully login and access member account info, 17:24 EDT..

  • Marie - Unable to load encoderpro.com. Affecting all 100 users at my company. Have not been able to get the page to load all day..

  • Unable to connect to Revenue Cycle Pro. Spins and times out.

    Revenue Cycle Management

  • I am not able to login and get a message saying I don’t have access to this account.

  • Sarah - https://www.encoderpro.com/epro/ is not responding. We have no access to the online book..

  • Chelsie - Card declined and can’t login, been on hold for 20 mins now..

  • JEn - This site can't be reached error.

  • Yvette - One Healthcare ID is down.

    Change Healthcare Enterprise

  • Dan - Optum banking app and website not loading after logging in.

  • Melissa - Optum Assurance times out when I try to log in to the website. :-(.

  • Oct 26, 2025 Optum FSA payments not being accepted anywhere.

  • alisia - Since yesterday and again today, on the optum portal, I cannot submit physical therapy/medicare request for PT office visits via the portal. Keep getting "sorry we encountered an error message". It will not save or submit my requests. HLPE. Have 2 patients needing more visits approved..

  • App pages say temporarily out of service.

  • James - can't login says temporary unavailable.

  • Tidah - Optum my chart labs loading page is not available.

  • Susan - Trying to see info in the Optum Patient Portal. I can log in okay, but after I click on something I want to see (my referrals) , My Chart starts to load, and then I get kicked back out. I sign back in to try to see Tests, and same thing happens - I get kicked out. Very frustrating..

  • Daniel - Not able to log in. Times out.

  • Bruce - https://account.optumbank.com/account is down.

  • Effie - Can’t sign in. It says to try later.

  • John - Site will not send code to phone.

  • Rita - receiving message "Open Access is Temporarily Unavailable" for several days. Instructed to try again later and when do, it is still unavailable..

    CareSelect®

  • Shelly - The website keeps saying “down for maintenance”.

Optum components or services current status

Component Status Details
Change Healthcare Enterprise status OK View details
Clinical Decision Support status OK View details
Clinical Network status OK View details
Cost Transparency status OK View details
Customer Portals status OK View details
Dental Network status OK View details
Government Eligibility, Enrollment & Member Engagement status OK View details
Medical Network APIs status OK View details
Medical Network Services (eligibility, enrollment and clearinghouse) status OK View details
Medical Record Retrieval & Clinical Review status OK View details
Patient Engagement & Experience status OK View details
Payer Communications and Payment Services status OK View details
Payment Integrity status OK View details
Pharmacy Benefits & TPA status OK View details
Pharmacy Solutions status OK View details
Provider Communications and Payment Services status OK View details
Provider Network Optimization status OK View details
Revenue Cycle Management status OK View details
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View all services Start Monitoring Your Dependencies

Healthcare management platform offering criteria-based tools for patient assessment, care coordination, and decision support, available in both installed and cloud-based formats.

Monitoring Optum since October 2024

Tracking 125 Optum services and regions

Need help? Try here:
Support at website.
Check their status page.

58 incidents in 2025

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How to monitor the status of Optum and all your dependencies?

IsDown is a status page aggregator that monitors if Optum and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Optum, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors Optum?

IsDown monitors Optum health in almost real-time

Every few minutes we go to the status page of Optum (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of Optum's 125 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in Optum, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Optum and other services.

One status page to monitor all your external dependencies

What you get when monitoring Optum with IsDown

Track Optum incidents and downtimes by severity

IsDown checks Optum official status page for major/minor outages or downtimes. A major outage is when Optum experiences a critical issue that severely affects one or more services/regions. A minor incident is when Optum experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Optum outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with Optum

Optum and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of Optum outages and downtimes

IsDown collects all information from the outages published in Optum status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Prepare for upcoming Optum maintenance events

Optum publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Only get alerted on the Optum outages that impact your business

IsDown monitors Optum and all their 125 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Optum but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor Optum and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

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Monitor Optum and all your external dependencies in real-time

Get notified imediatelly when there's an issue with Optum or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Optum and other services.

Start Monitoring for Free
Get notified imediatelly when there's an issue with Optum or other services

Send outage information from Optum and other services to your tools

IsDown integrates with 20+ tools. Connect the status of Optum and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

Start Monitoring for Free
Send outage information from Optum and other services to your tools

Share Optum status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Optum down?'

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Share Optum status in your status page

Optum Downdetector vs IsDown

While Downdetector relies on user-submitted reports to detect Optum outages, IsDown monitors Optum's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official Optum status page monitoring with real-time incident details.
Monitor 4,522+ services including Optum in a single dashboard.
Instant Optum outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of Optum official status and user-reported issues.
Maintenance feed for Optum
Granular alerts filtering by Optum components and regions.
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Frequently Asked Questions

Is Optum down today?

Optum isn't down. You can check Optum status and incident details on the top of the page. IsDown continuously monitors Optum official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Optum status?

Optum is currently operational. You can check Optum status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Optum outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Optum down today or just slow?

Currently there's no report of Optum being slow. Check on the top of the page if there are any reported problems by other users.

How are Optum outages detected?

IsDown monitors the Optum official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Optum having an outage right now?

Optum last outage was on October 31, 2025 with the title "Update Notice: EXPLORE DX REPORTING SERVICE (CHC) - AbsoluteAR data is not current in Explore EDW. The remediation is taking way too long."

How to check if Optum is down?

Why use IsDown to monitor Optum instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Optum and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Optum?

IsDown and DownDetector help users determine if Optum is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Optum's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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