Live Optum status. See if Optum is down, view recent outages, and get real-time alerts when problems start.
Optum is operational
IsDown pulls data from Optum's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 92 incidents since started monitoring Optum status in October 2024. We collect data from 4200+ services, and normalize the data to give you a clear picture of the impact of the outage.
19 days ago · lasted about 20 hours
Assurance Reimbursement Management is experiencing an issue with intermittent performance. This may result in an error when working claims: Error message: “There was a problem retrieving the selected form. Please check your network connection an...
24 days ago · lasted about 4 hours
Optum Insight Rx Connect is experiencing sporadic connectivity issues starting at approximately 1:00 pm CST which may also impact Rx Cardfinder and Rx Edit. Optum Insight is closely monitoring and working toward complete restoration and will provi...
26 days ago · lasted about 2 hours
We have identified an issue with lab results processing, notably with vpn connected laboratories. We are working to correct this issue and will update you when it is resolved.
We've tracked and collected 92 incidents since started monitoring Optum status
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Cheri
Portal page for account holder login not loading. Only home/landing page loads. Trying to login results in a blank screen.
Jack
Can't login and upload supporting documents
Shawn
Patient portal will not come up
cait
account froze and normal resets are not available - logging in issues
Zach
Optumbank.com login is down.
Jessica
can’t load page to submit claim documents
Nicole
cannot activate my cards, submit reimbursement or even log in now
Thomas
Internet keeps going out.
Kathy
I can sign in but when dashboard page does not show up
LG
Says website is down; "Unable to obtain connection to the database server - environment name:PRD"
sarah
can't pull up website all morning
Vanessa
took a long time to open then I had to change my password and now its saying that I dont have access
Zach
Sign in page will not load
roy
cannot log in at all, if I get past the login screen it just loads indefinitely. i cannot get ahold of optum at all
Sharon
Won't log me in. Just spins and spins.
Leola
Unable to log in receiving error message
Marcia
Unable to log in. Error message says Optum is having technical difficulties.
Milo
web landing page and iOS app not working
Rebecca
Can’t access dependents to reimburse costs - keep getting error
Wes
We are not receiving 271 responses
Tim
Can’t log onto website to pay cobra
IsDown aggregates scheduled maintenances for Optum. Currently, there are 7 more maintenances scheduled.
Scheduled for June 16, 2025 at 01:00 AM UTC · until 05:00 AM UTC
Optum performs monthly system maintenance on the 3rd Sunday of the month. Processing and access to your Optum solution, Ahi™ QA or Clearance Patient Access Suite, may be impacted. The next scheduled monthly maintenance: June 15, 2025, 9:00 p.m.-J...
Scheduled for June 23, 2025 at 04:00 AM UTC · until 04:10 AM UTC
We are updating our production environment’s IP addresses to maintain a resilient, secure, and compliant payment processing environment. If your organization maintains lists of allowable IP addresses or ranges, please update your firewall and exte...
Scheduled for June 23, 2025 at 04:00 AM UTC · until 04:10 AM UTC
We are updating our production environment’s IP addresses to maintain a resilient, secure, and compliant payment processing environment. If your organization maintains lists of allowable IP addresses or ranges, please update your firewall and exte...
Be the First to Know When Vendors Go Down
IsDown aggregates official status pages and provides alerts when outages are detected
Services commonly monitored together with Optum
Optum isn't down. You can check Optum status and incident details on the top of the page. IsDown continuously monitors Optum official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Optum is currently operational. You can check Optum status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Optum being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Optum official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Optum last outage was on May 27, 2025 with the title "New Incident: Assurance Reimbursement Management Performance Issue"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Optum and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Optum with maximum flexibility
IsDown monitors Optum for major outages. A major outage is when Optum experiences a critical issue that severely affects one or more services/regions. When Optum marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Optum status page for minor outages. A minor outage is when Optum experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Optum status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Optum publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Optum and all their 125 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Optum and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
Very happy with isDown. Setting up and managing the monitoring is straightforward. The customer support team has been excellent, always quick to answer questions and provide assistance.
I definitely recommend IsDown.
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