Live Optum status. See if Optum is down, view recent outages, and get real-time alerts when problems start.
Optum is operational
IsDown pulls data from Optum's status page every few minutes and collects user-reported issues.
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 97 incidents since started monitoring Optum status in October 2024. We collect data from 4400+ services, and normalize the data to give you a clear picture of the impact of the outage.
15 days ago · lasted about 11 hours
AbsoluteAR Emerald will be unavailable for a short time this morning to deploy an emergency fix to the application. We apologize for the inconvenience and appreciate your patience as we work to restore service. INC#INC44278810
17 days ago · lasted about 19 hours
This message is intended for Optum Insight Rx Connect clients Please be advised that BIN 007895 has been having intermittent issues today, July 16, 2025. The processor, Freedom, is aware of the issue and working with their vendor partners to reso...
about 1 month ago · lasted about 4 hours
The Clinical Exchange application is currently experiencing an outage. The application is currently unavailable, and restoration is in progress. Start time = 3 am CST INC/CSA/Ref #INC0738379
We've tracked and collected 97 incidents since started monitoring Optum status
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Kat
There is an outage right now internet not working
Dee
after login , I get a page error
Tom
Can't access the Optum Financial app or website to access info about my HSA account. This had occurred all day today, July 14, 2025.
Jon
Site not recognizing login ID, despite sending it to me via text.
Chris
Getting "Bad Gateway" errors trying to log in to Optum Financial for my HSA account. It was working fine just 15-20 minutes ago, but now I can't access.
Brandon
Whenever looking up a patient, a message pops up stating "Callback request failed due to an internal server error."
Mandy
Trying to check Optum pay as a provider and the same message keeps saying it is having technical difficulties, it has been this way now for a week.
Vamshi
Below is the message received after logging in We are unable to process your request at this time. For assistance, please contact us or try again later. We apologize for any inconvenience this may cause.
Cheri
Portal page for account holder login not loading. Only home/landing page loads. Trying to login results in a blank screen.
Jack
Can't login and upload supporting documents
Shawn
Patient portal will not come up
cait
account froze and normal resets are not available - logging in issues
Zach
Optumbank.com login is down.
Jessica
can’t load page to submit claim documents
Nicole
cannot activate my cards, submit reimbursement or even log in now
Thomas
Internet keeps going out.
Kathy
I can sign in but when dashboard page does not show up
LG
Says website is down; "Unable to obtain connection to the database server - environment name:PRD"
sarah
can't pull up website all morning
Vanessa
took a long time to open then I had to change my password and now its saying that I dont have access
Zach
Sign in page will not load
roy
cannot log in at all, if I get past the login screen it just loads indefinitely. i cannot get ahold of optum at all
Sharon
Won't log me in. Just spins and spins.
Leola
Unable to log in receiving error message
Marcia
Unable to log in. Error message says Optum is having technical difficulties.
Milo
web landing page and iOS app not working
Rebecca
Can’t access dependents to reimburse costs - keep getting error
Wes
We are not receiving 271 responses
Tim
Can’t log onto website to pay cobra
IsDown aggregates scheduled maintenances for Optum. Currently, there are 3 more maintenances scheduled.
Scheduled for August 07, 2025 at 04:00 AM SAST · until 06:00 AM SAST
Optum will administer system maintenance impacting normal Clinical Exchange services according to the maintenance schedule below: Maintenance Schedule: Begin: August 6, 2025, 10:00 p.m. ET End: August 7, 2025, 12:00 a.m. ET (Duration of...
Scheduled for August 21, 2025 at 04:00 AM SAST · until 07:00 AM SAST
The Clinical Exchange Cloverleaf application will be unavailable on August 20th between approximately 9 p.m. - 11:59 p.m. CT. Expected downtime is 60 minutes. All transactions will be processed when the interface is back online. Please note: The ...
Scheduled for September 30, 2025 at 06:00 AM SAST · until 06:05 AM SAST
Dear valued customer, We are pleased to announce that the SmartPay Plus provider portal has a new URL: smartpayplus.optum.com The site's content and functionality remain unchanged; and it will remain your SmartPay Plus provider resource. Start ...
Stay Ahead of Optum Outages
IsDown aggregates various status pages from services into a very clear dashboard. Worth every penny.
Services commonly monitored together with Optum
Optum isn't down. You can check Optum status and incident details on the top of the page. IsDown continuously monitors Optum official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Optum is currently operational. You can check Optum status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Optum being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Optum official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Optum last outage was on July 18, 2025 with the title "Update: ABSOLUTE AR EMERALD CHC : Encountering an error on the Absolute AR website"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Optum and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Optum with maximum flexibility
IsDown monitors Optum for major outages. A major outage is when Optum experiences a critical issue that severely affects one or more services/regions. When Optum marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Optum status page for minor outages. A minor outage is when Optum experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Optum status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Optum publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Optum and all their 125 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Optum and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
Very happy with isDown. Setting up and managing the monitoring is straightforward. The customer support team has been excellent, always quick to answer questions and provide assistance.
I definitely recommend IsDown.
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