Outage in Optum
Resolved Notice: CENTRAL SERVICE WSO2 (CHC) - Pharmacy customers are unable to search and validate prescribe information
Resolved MajorIncident Report
Summary AI Generated
Optum's Central Prescriber service experienced a major outage for 2.3 hours, preventing pharmacy customers from searching and validating prescriber information through the Enterprise Pharmacy System. The issue was caused by a certificate change implemented by vendor LexisNexis that disrupted the service connection. The incident was resolved when LexisNexis reverted their certificate change, restoring full functionality to prescriber search capabilities.
We are aware of an issue with Central Prescriber resulting in failures during Prescriber searches. We are actively working with the vendor to resolve.
#INC48793810
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 03/06/2026 03:24PM
The Central Prescriber issue has been resolved; LexisNexis has reverted their change.
#INC48793810
IDENTIFIED
4 days ago - at 03/06/2026 03:01PM
We have identified the issue as a result of a certificate change implemented by LexisNexis and are actively working with LexisNexis to install the updated certificate. We will continue to provide updates as progress is made.
#INC48793810
IDENTIFIED
4 days ago - at 03/06/2026 02:05PM
The issue has been identified as a certificate issue with Lexis Nexis. We are working with them to resolve.
#INC48793810
INVESTIGATING
4 days ago - at 03/06/2026 01:10PM
We are aware of an issue with Central Prescriber resulting in failures during Prescriber searches. We are actively working with the vendor to resolve.
#INC48793810
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