Outage in Optum
Initial Notice: RXNS PHARMACY CONNECT (CHC) is facing issue with VPN connection
Resolved MajorIncident Report
Summary AI Generated
The RXNS Pharmacy Connect service experienced a complete VPN connection failure for Washington Department of Labor transactions starting at 7:20 AM CT, resulting in 100% unavailability of pharmacy transaction traffic through the affected VPN. The VPN connection was automatically restored at approximately 2:58 PM CT without requiring intervention from Optum, after which normal transaction processing resumed.
RXNS pharmacy transactions for WA Department of Labor VPN Connection went down 7:20 AM CT. As a result, 100% of transaction traffic to the affected VPN was unavailable during the incident window.
Investigation and Troubleshooting Activities:
The PE Team and Product Operations Team are actively troubleshooting the issue.
The Network Team is currently investigating VPN connectivity.
The Application Operations Team is coordinating with the processor to obtain an update on the current connection status.
INC#INC49975636
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/12/2026 08:11PM
RXNS pharmacy transactions for the WA Department of Labor VPN connection went down at 07:20 AM CT. As a result, 100% of transaction traffic to the affected VPN was unavailable during the incident window. The VPN connection was restored without intervention from the Optum side at approximately 02:58 PM CT, after which transaction traffic began flowing normally.
INC#INC49975636
INVESTIGATING
1 day ago - at 05/12/2026 07:38PM
RXNS pharmacy transactions for WA Department of Labor VPN Connection went down 7:20 AM CT. As a result, 100% of transaction traffic to the affected VPN was unavailable during the incident window.
Investigation and Troubleshooting Activities:
The PE Team and Product Operations Team are actively troubleshooting the issue.
The Network Team is currently investigating VPN connectivity.
The Application Operations Team is coordinating with the processor to obtain an update on the current connection status.
INC#INC49975636
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