Outage in Optum
Resolved Notice: Medicare Eligibility - Received CMS errors for validate patient eligibility processing due a vendor processing issue
Resolved MajorIncident Report
Summary AI Generated
Medicare eligibility verification was unavailable for approximately 2.3 hours due to a vendor processing issue that took down the CMS HETS 270/271 system, disrupting eligibility transaction processing via TCP/IP and Web Services. The outage impacted the MedRx platform, preventing validation of patient Medicare eligibility during that period. The HETS 270/271 system was fully restored and eligibility transactions resumed normal processing upon resolution.
Medicare Eligibility is currently down with no ETA. The MedRx teams are continuing to monitor the situation.
#INC51510582
Components affected
Optum MedRxTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 08/09/2026 11:01PM
The Medicare HETS 270/271 system has been restored, and eligibility transactions are processing normally via TCP/IP and Web Services. Service is now available, and the issue has been resolved.
#INC51510582
INVESTIGATING
10 days ago - at 08/09/2026 09:46PM
The Medicare HETS 270/271 system is currently unavailable, impacting eligibility transaction processing through TCP/IP and Web Services. CMS is aware of the issue and is actively working toward resolution. Further updates will be provided as additional information becomes available.
#INC51510582
INVESTIGATING
11 days ago - at 08/09/2026 08:44PM
Medicare Eligibility is currently down with no ETA. The MedRx teams are continuing to monitor the situation.
#INC51510582
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