Outage in Optum

Update Notice: CENTRAL SERVICE EPHARM (CHC) - Mobile Services registrations are failing for multiple customers, preventing new customers from registering.

Resolved Major

July 01, 2026 - Started 22 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Optum's Enterprise Pharmacy System experienced a major incident lasting approximately 1.6 hours in which new customer registrations for mobile services were failing. The issue was identified and remediation steps were initiated, with full service restoration confirmed shortly after. New customer enrollments were blocked for the duration of the outage.

We are experiencing degradation in new enrollments with mobile services. INC#INC50837787

Components affected

Optum Enterprise Pharmacy System

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Latest Updates ( sorted recent to last )

RESOLVED 22 days ago - at 07/01/2026 03:56PM

Service is restored.

INC#INC50837787

IDENTIFIED 22 days ago - at 07/01/2026 03:09PM

We have identified the issue and are taking remediation steps. Expect resolution in next hour.

INC#INC50837787

INVESTIGATING 22 days ago - at 07/01/2026 02:22PM

We are experiencing degradation in new enrollments with mobile services.

INC#INC50837787

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