Outage in Optum
New Incident: Pharmacy Claims Processor Cervey Experiencing Downtime
Minor
August 05, 2026 - Started about 16 hours ago
Official incident page
Official incident page
Incident Report
The pharmacy claims processor Cervey is experiencing downtime on all platforms. Cervey is working diligently to resolve this issue. Pharmacies may receive "ERX34 - RESPONSE FORMAT ERROR-RESUBMIT" error responses when sending claims to this processor.
Optum Insight switch is monitoring and will update this page when the issue is known to be resolved.
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INVESTIGATING
about 16 hours ago - at 08/05/2026 04:16PM
The pharmacy claims processor Cervey is experiencing downtime on all platforms. Cervey is working diligently to resolve this issue. Pharmacies may receive "ERX34 - RESPONSE FORMAT ERROR-RESUBMIT" error responses when sending claims to this processor.
Optum Insight switch is monitoring and will update this page when the issue is known to be resolved.
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