Outage in Optum
Resolved Notice: RXSS RXN API - RECAST CLAIM FORMATTER - Customers are unable to submit and process claims
Resolved MajorIncident Report
Summary AI Generated
Optum's RXSS RXN API Recast Claim Formatter experienced a major outage lasting approximately 2.1 hours, preventing customers from submitting and processing claims. The support team identified the issue and worked to restore the service, estimating roughly one hour for recovery once restoration began. The incident was fully resolved at 11:44 AM ET on July 8, 2026, with all affected services returned to normal operation.
The Recast Service is currently experiencing an outage. The support team has identified the issue and is actively investigating and working to restore the service as quickly as possible. Further updates will be provided as progress is made.
INC# INC50944174
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 07/08/2026 03:44PM
The service interruption has been resolved, and all affected services have been fully restored. Thank you for your patience.
#INC50944174
IDENTIFIED
15 days ago - at 07/08/2026 02:38PM
Restoration is in progress, and the team is actively working to recover the service. Current estimates indicate recovery may take approximately one hour.
#INC50944174
INVESTIGATING
15 days ago - at 07/08/2026 01:43PM
The Recast Service is currently experiencing an outage. The support team has identified the issue and is actively investigating and working to restore the service as quickly as possible. Further updates will be provided as progress is made.
INC# INC50944174
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