Outage in Optum
Update Notice: RXNS PHARMACY CONNECT (CHC) - CVS Caremark Connection To Payer is Down
Resolved MajorIncident Report
Summary AI Generated
CVS Caremark experienced claim processing timeouts with Optum Insight, causing ERX03 rejections for pharmacy claims submitted through Optum's RxNS Pharmacy Connect. The issue lasted approximately 1.8 hours before being resolved. Any claims rejected during the outage can be reprocessed.
CVS Caremark is currently experiencing claim processing timeouts with Optum Insight resulting in ERX03 rejections. We are currently working with the payer to resolve this issue.
INC# INC50811865
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 06/30/2026 02:42PM
The issue related to CVS Caremark claim processing timeouts is now resolved. Any rejected claims can be reprocessed.
INC# INC50811865
INVESTIGATING
23 days ago - at 06/30/2026 02:02PM
CVS Caremark claims are still experiencing claim timeouts. Optum Insight is still working with the payer to resolve this issue. We will provide a new update as soon as possible.
INC# INC50811865
INVESTIGATING
23 days ago - at 06/30/2026 12:58PM
CVS Caremark is currently experiencing claim processing timeouts with Optum Insight resulting in ERX03 rejections. We are currently working with the payer to resolve this issue.
INC# INC50811865
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