Outage in Optum
Update Notice - RXN ENTERPRISE PHARMACY SYSTEM (CHC) - Certificate Expired Exception
Resolved MajorIncident Report
Summary AI Generated
A certificate expiration caused a major outage of Optum's Enterprise Pharmacy System, significantly impacting business operations. The technical teams identified and implemented a workaround solution, which was then rolled out to affected stores. The incident was resolved after 1.9 hours once the workaround deployment was completed across all locations.
We are aware of an issue with a certificate expiration causing major impact to your business. Our teams are currently engaged and will provide an update as it becomes available.
#INC49821636
Components affected
Optum Enterprise Pharmacy SystemTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 05/04/2026 06:20PM
The workaround given has resolved the issue where it has been applied. The rollout to stores is continuing and expected to be complete within the next hour.
#INC49821636
MONITORING
9 days ago - at 05/04/2026 05:21PM
The workaround has proved successful when applied. We are continuing to monitor until completion.
#INC49821636
INVESTIGATING
9 days ago - at 05/04/2026 05:15PM
A workaround has been found for the issue, and is being communicated via your support team.
#INC49821636
INVESTIGATING
9 days ago - at 05/04/2026 04:27PM
We are aware of an issue with a certificate expiration causing major impact to your business. Our teams are currently engaged and will provide an update as it becomes available.
#INC49821636
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