Outage in Optum
Resolved Notice: RXNS Edit - Erroneous Pharma VOD Transaction Rejections
Resolved MinorIncident Report
Summary AI Generated
Optum Insight experienced a 19-minute incident on June 17, 2026, in which transactions associated with specific pharma VOD programs were being erroneously rejected on the Exchange Dx component. The issue was identified and resolved within the same hour, with continued monitoring in place post-resolution.
Optum Insight has identified an issue impacting erroneous rejections for some transactions associated with specific pharma VOD programs. We are investigating the issue and will provide an update once available.
# INC50589485
Components affected
Optum Exchange DxTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/17/2026 04:12PM
Optum Insight has resolved the issue impacting erroneous rejections for some transactions associated with specific pharma VOD programs and will continue monitoring. If you experience and such issues, please reach out to the Pharmacy Support Help Desk at 866-379-6389.
# INC50589485
INVESTIGATING
about 1 month ago - at 06/17/2026 03:56PM
Optum Insight has identified an issue impacting erroneous rejections for some transactions associated with specific pharma VOD programs. We are investigating the issue and will provide an update once available.
# INC50589485
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