Outage in Optum
Update Notice : RXRCM - MEDRX AZURE - Medicare users are unable to create and manage claim processing
Resolved MajorIncident Report
Summary AI Generated
Optum Insight experienced claim timeouts affecting Medicare B claims for DME and vaccine billing within the MedRx component. The incident lasted approximately 1.9 hours, preventing Medicare users from creating and managing claim processing. The issue was resolved on June 26, 2026, at 11:32 AM ET.
Optum Insight is currently experiencing claim timeouts with Medicare B claims for DME and vaccine billing. We are currently working to resolve this issue and will provide an update as quickly as possible.
# INC50757672
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 06/26/2026 03:32PM
The issue regarding claim timeouts impacting Medicare B claims for DME and vaccine billing for Optum Insight is now resolved.
# INC50757672
INVESTIGATING
27 days ago - at 06/26/2026 02:45PM
Optum Insight is currently experiencing claim timeouts impacting Medicare B claims for DME and vaccine billing.
The issue is still ongoing, and our teams are actively working to resolve it.
We will provide the next update as soon as more information becomes available.
# INC50757672
INVESTIGATING
27 days ago - at 06/26/2026 01:38PM
Optum Insight is currently experiencing claim timeouts with Medicare B claims for DME and vaccine billing. We are currently working to resolve this issue and will provide an update as quickly as possible.
# INC50757672
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