Outage in Optum
Resolved Notice - RXN ERX NETWORK - Script Routing Incident: Intermittent Transaction Failure
Resolved MajorIncident Report
Summary AI Generated
Optum's Enterprise Pharmacy System experienced intermittent failures in Script Routing transactions for 38 minutes. The issue caused prescription routing transactions to fail sporadically across the RXN ERX network. Optum resolved the problem and advised users to resubmit any impacted script-routing transactions as necessary.
Optum Insight has identified an issue causing intermittent impact to Script Routing Transactions. This issue is currently being investigated and an update will be provided as soon as possible.
#INC49825179
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 05/04/2026 07:22PM
Optum Insight has resolved the issue causing intermittent impact to Script Routing transactions. Impacted script-routing transactions should be resubmitted as necessary.
#INC49825179
INVESTIGATING
9 days ago - at 05/04/2026 06:48PM
Optum Insight has identified an issue causing intermittent impact to Script Routing Transactions. This issue is currently being investigated and an update will be provided as soon as possible.
#INC49825179
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