Outage in Optum

Resolved Notice: INTERQUAL CONNECT AWS (PROD) (CHC) - Interqual Connect/Cloud- Service Outage

Resolved Major

March 06, 2026 - Started about 2 months ago - Lasted 16 minutes
Official incident page

Incident Report

Summary AI Generated

InterQual Connect experienced a service outage where users accessing prod.ds.interqual.com or prod2.ds.interqual.com encountered blank screens or errors when launching the application. The issue was resolved after 16 minutes, with users advised to clear their browser cache if problems persisted.

We are currently investigating an issue impacting InterQual Connect customers using prod.ds.interqual.com or prod2.ds.interqual.com, where users are receiving blank screen or error when they launch InterQual. Our team is actively working to identify and resolve the problem. We will provide additional information as our investigation progresses. Current Status: We are currently investigating this issue. Additional information will be provided as we make progress towards a resolution. #INC48798457

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 03/06/2026 04:16PM

The issue that was preventing users from accessing InterQual has been resolved. If you are still experiencing issues, please clear your browser cache and try again. If the issue persists, please contact Product Support.

#INC48798457

INVESTIGATING about 2 months ago - at 03/06/2026 04:04PM

We are currently investigating an issue impacting InterQual Connect customers using prod.ds.interqual.com or prod2.ds.interqual.com, where users are receiving blank screen or error when they launch InterQual. Our team is actively working to identify and resolve the problem. We will provide additional information as our investigation progresses.

Current Status: We are currently investigating this issue. Additional information will be provided as we make progress towards a resolution.

#INC48798457

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