Outage in Optum
Resolved Notice: RECAST CLAIM FORMATTER - Firewall access issue due to IP change from static to dynamic.
Resolved MajorIncident Report
Summary AI Generated
Optum's Recast Claim Formatter service experienced a major outage for 18.1 hours due to a weekend infrastructure change that recreated a virtual machine with a new private IP address, causing firewall access issues since the firewall was configured for the previous IP. The incident affected users inconsistently, with some experiencing issues while others remained unaffected. The service was restored after the team updated firewall configurations and performed rolling restarts.
Recast Claim Formatter performed an infrastructure change over the weekend which involved recreating a virtual machine that changed its private IP address which then prevented the firewall access as it was originally opened only previous private ip address. We are currently in the process of resolving this issue, opening the firewall and performing a rolling restart. Some of you may not be experiencing any issues while others are.
#INC48839327
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Latest Updates ( sorted recent to last )
RESOLVED
34 minutes ago - at 03/10/2026 01:45PM
Recast Claim Formatter services are restored to full activity.
#INC48839327
MONITORING
about 9 hours ago - at 03/10/2026 05:25AM
The call has been moved to 09:30 AM CT as the current activity is still in progress and needs more time. The team will confirm the application status once it is completed.
#INC48839327
MONITORING
about 12 hours ago - at 03/10/2026 02:35AM
We are currently implementing the planned changes identified during the war room. The team is actively monitoring the process, and updates will be shared as progress continues.
#INC48839327
IDENTIFIED
about 18 hours ago - at 03/09/2026 08:20PM
The call has moved to reconvene to perform the required firewall updates to restore service. Further updates will be shared once the call resumes at 10:15 PM EST.
#INC48839327
INVESTIGATING
about 19 hours ago - at 03/09/2026 07:44PM
Recast Claim Formatter performed an infrastructure change over the weekend which involved recreating a virtual machine that changed its private IP address which then prevented the firewall access as it was originally opened only previous private ip address. We are currently in the process of resolving this issue, opening the firewall and performing a rolling restart. Some of you may not be experiencing any issues while others are.
#INC48839327
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