Outage in Optum
Initial Notice : CLINICAL EXCHANGE - Some users not able to reach Clinical Exchange
Resolved MajorIncident Report
Summary AI Generated
Optum's Clinical Exchange application experienced a major outage where users encountered errors when trying to access the system. The incident affected Clinical Exchange Channel Partners, including ePrescribe and Orders & Results services. The issue was resolved after 42 minutes of investigation and monitoring.
We are aware of an issue with end-users experiencing errors while trying to access the Clinical Exchange application. We are investigating this as a priority.
INC# INC48666477
Components affected
Optum Clinical Exchange Channel Partners including ePrescribe and Orders & ResultsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 02/27/2026 02:28PM
An issue with some end‑users experiencing errors while attempting to access the Clinical Exchange application has been resolved. We are continuing to monitor.
INC# INC48666477
INVESTIGATING
about 2 months ago - at 02/27/2026 01:47PM
We are aware of an issue with end-users experiencing errors while trying to access the Clinical Exchange application. We are investigating this as a priority.
INC# INC48666477
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