Outage in Optum
Initial Notice : RCM ASSURANCE - EDSNET screen changes caused DDE script failure, resulting in failed MDE background jobs.
Resolved MajorIncident Report
Summary AI Generated
EDSNET screen changes caused DDE script failures in Optum's RCM Assurance system, resulting in failed MDE background jobs and account errors that affected Assurance Reimbursement Management. An update was deployed to hosted Assurance to correct the account errors, and support successfully resumed the failed jobs. The incident was resolved in 28 minutes with all jobs running successfully again.
An update has been loaded to hosted Assurance which will resolve account errors caused yesterday. Support is working to resume jobs failed currently. Turnkey customer should request Product Update to retrieve the files.
INC# INC48727484
Components affected
Optum Assurance Reimbursement ManagementTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/03/2026 05:02PM
Updates have been applied to correct account errors and failed jobs are running successfully.
INC# INC48727484
INVESTIGATING
about 2 months ago - at 03/03/2026 04:35PM
An update has been loaded to hosted Assurance which will resolve account errors caused yesterday. Support is working to resume jobs failed currently. Turnkey customer should request Product Update to retrieve the files.
INC# INC48727484
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