Outage in Optum
Update Notice- Central service WSO2- facing issues with traffic routed through WSO2
Resolved MinorIncident Report
Summary AI Generated
Optum's WSO2 central service experienced traffic routing issues for 7.4 hours, impacting the Enterprise Pharmacy System and preventing users from searching prescribers, performing DEA validation, and accessing various APIs. The service began showing improvement after several hours of investigation, and the incident was fully resolved after restarting WSO2 to clear failed connections and monitoring performance while working with affected customers.
We are facing issues with traffic routed through wso2. Any services leveraged through this will be impacted.
We are actively investigating the problem and will provide updates as more information becomes available.
Services impacted: WSO2 Services
#INC48815572
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 03/08/2026 02:26AM
We restarted WSO2 to clear out failed connections and monitored performance while working with customers.
#INC48815572
IDENTIFIED
3 days ago - at 03/08/2026 12:39AM
We are seeing alleviation with traffic routed through WSO2. You should now be able to search prescribers, perform DEA validation, and leverage any APIs that go through WSO2. We will continue to monitor performance and provides next update at 20:45:00 CT.
#INC48815572
IDENTIFIED
3 days ago - at 03/07/2026 11:35PM
We are seeing alleviation with traffic routed through WSO2. You should now be able to search prescribers, perform DEA validation, and leverage any APIs that go through WSO2. we're working with a customer facing issues on their end. We will continue to monitor performance with will provide updates accordingly.
Services impacted: WSO2 Services; Central Prescriber, DEA Validation, APIs
#INC48815572
IDENTIFIED
3 days ago - at 03/07/2026 09:21PM
We are seeing alleviation with traffic routed through WSO2. You should now be able to search prescribers, perform DEA validation, and leverage any APIs that go through WSO2. we're working with a customer facing issues on their end. We will continue to monitor performance with will provide updates accordingly.
Services impacted: WSO2 Services; Central Prescriber, DEA Validation, APIs
#INC48815572
IDENTIFIED
3 days ago - at 03/07/2026 08:07PM
We are seeing alleviation with traffic routed through WSO2. You should now be able to search prescribers, perform DEA validation, and leverage any APIs that go through WSO2. We will continue to monitor performance with will provide updates accordingly.
Services impacted: WSO2 Services; Central Prescriber, DEA Validation, APIs
#INC48815572
INVESTIGATING
3 days ago - at 03/07/2026 07:07PM
We are facing issues with traffic routed through wso2. Any services leveraged through this will be impacted.
We are actively investigating the problem and will provide updates as more information becomes available.
Services impacted: WSO2 Services
#INC48815572
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