Outage in Optum
Update Notice : RCM ASSURANCE - Experiencing issue with intermittent performance with Medicare Direct Entry MDE.
Resolved MajorIncident Report
Summary AI Generated
Optum's Assurance Reimbursement Management experienced intermittent performance issues with Medicare Direct Entry (MDE) for 5.1 hours, causing failed, queued, and slow jobs due to an unrecognized screen error. The issue was resolved by updating and distributing corrected scripts to accommodate changes in the MDE system, with all impacted jobs restarted. Turnkey customers were required to run EPD to receive the fix and manually restart their failed jobs.
Assurance Reimbursement Management is experiencing an issue with intermittent performance with Medicare Direct Entry (MDE).
This may result in: Failed, queued, slow jobs
ERROR: Unrecognized screen encountered after screen 'edsnet_blankscreen'
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
INC/CSA/Ref # INC48697869
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 03/02/2026 07:49PM
The updated scripts have been distributed and all impacted jobs have been restarted. Turnkey customers need to run EPD to receive the fix, then restart failed jobs.
MONITORING
12 days ago - at 03/02/2026 06:15PM
Updated scripts have been tested and distributed to production. Support has started resuming failed jobs. Further updates will be provided at 2PM CST.
INC/CSA/Ref # INC48697869
IDENTIFIED
12 days ago - at 03/02/2026 05:18PM
Fix is ready, working on getting up to our distribution server now.
INC/CSA/Ref # INC48697869
INVESTIGATING
12 days ago - at 03/02/2026 04:12PM
We are working on correcting our process to accommodate the changes made to the MDE System.
INC/CSA/Ref # INC48697869
INVESTIGATING
12 days ago - at 03/02/2026 02:45PM
Assurance Reimbursement Management is experiencing an issue with intermittent performance with Medicare Direct Entry (MDE).
This may result in: Failed, queued, slow jobs
ERROR: Unrecognized screen encountered after screen 'edsnet_blankscreen'
Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.
We apologize for any inconvenience.
INC/CSA/Ref # INC48697869
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