Outage in Optum
Optum Insight MedRX Invoice Errors
Resolved MinorIncident Report
This message is intended for Pharmacy Network MedRX customers.
Optum Insight has identified an issue causing duplicate line items for MedRX products on August invoices resulting in an erroneous total amount due. Please disregard these erroneous invoices, as corrected invoices are being generated and will be sent to customers as soon as possible. We apologize for any inconvenience and are implementing steps to prevent this issue from recurring in the future.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/21/2025 03:09PM
This incident has been resolved.
IDENTIFIED
7 months ago - at 09/17/2025 04:53PM
This message is intended for Pharmacy Network MedRX customers.
Optum Insight has identified an issue causing duplicate line items for MedRX products on August invoices resulting in an erroneous total amount due. Please disregard these erroneous invoices, as corrected invoices are being generated and will be sent to customers as soon as possible. We apologize for any inconvenience and are implementing steps to prevent this issue from recurring in the future.
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