Outage in Optum

Resolved: Pharmacy Central Services Central Patient Response Time Degradation

Resolved Minor
October 11, 2024 - Started 2 months ago - Lasted 3 days
Official incident page

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Outage Details

Pharmacy customers are currently experiencing a degradation in performance. Optum is triaging the issue and will provide an update at 12:30 p.m. ET or when further updates are available. We apologize for the inconvenience this situation has caused you. INC0628572
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/14/2024 03:01PM

This incident is resolved.

MONITORING 2 months ago - at 10/11/2024 10:54PM

Optum is monitoring a resolution.

Next update will be October 12, 2024 at 11 a.m. ET

IDENTIFIED 2 months ago - at 10/11/2024 09:02PM

Optum will continue to work toward a solution to this issue.

Next update will be at 8 p.m. ET or when significant progress has been made.

IDENTIFIED 2 months ago - at 10/11/2024 07:09PM

Optum is working on a solution to this issue.

Next update will be at 5 p.m. ET or when further updates are available.

IDENTIFIED 2 months ago - at 10/11/2024 06:06PM

Optum continues to work towards a resolution to this issue.

Next update will be at 3 p.m. ET or when further updates are available.

IDENTIFIED 2 months ago - at 10/11/2024 05:19PM

Optum continues to work towards a resolution to this issue.

Next update will be at 2 p.m. ET or when further updates are available.

IDENTIFIED 2 months ago - at 10/11/2024 04:42PM

Optum has identified the issue and is working toward a solution.

Next update will be at 1:10 p.m. ET or when further updates are available.

INVESTIGATING 2 months ago - at 10/11/2024 03:54PM

Pharmacy customers are currently experiencing a degradation in performance.

Optum is triaging the issue and will provide an update at 12:30 p.m. ET or when further updates are available.

We apologize for the inconvenience this situation has caused you.

INC0628572

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