SMS Messaging issues - All SMS Applications

We are happy to report that this incident is resolved. We can confirm that full functionality has been restored and our systems have remained stable since 13:15AEST for SMS messaging, and 16:39AEST for Campaign Manager.

SMS messaging across all our SMS Applications and APIs displayed degraded functionality between approximately 11:05 AEST (01:05 UTC) and 13:15 AEST (03:15 UTC). Customers may have received errors from our platform and may not be able to send and/or receive messages during this period.

Additionally the Campaign Manager web interface would have been unavailable between approximately 11:05 AEST (01:05 UTC) and 16:39 AEST (06:39 UTC).

Our team is working to ensure against any repeat of this issue, if you are experiencing any issues or require any further information please contact the support team.

Regards
Optus SMS Support Team

All SMS traffic is now flowing normally without any delays.

We will continue to monitor.

If you are experiencing any issues or have questions about this outage, please feel free to email to support@modicagroup.com

We are pleased to inform that Campaign Manager is now accessible to send/receive messages

You may have experienced issues with reaching our API host (api.sms.optus.com.au and or api2.modicagroup.com)
between 03:31 - 03:42pm AEST (05:31 - 05:42pm NZST). This is now resolved.

All SMS traffic is now flowing normally without any delays.

SMS is flowing normally
Campaign Manager user interface in Optus SMS Suite access is still down and so users will not be able to open campaign manager application.

We are investigating this matter and will post an update in the next 30mins.

We apologise for the disruption.

Regards,
Optus SMS Support Team

We are seeing normal SMS flow now
Campaign Manager user interface in Optus SMS Suite access is still down and so users will not be able to open campaign manager application.

Any messages sent during the outage period may be delayed to appear in Mobile Report.

We are investigating this matter and will post an update in the next 30mins.

We apologise for the disruption.

Regards,
Optus SMS Support Team

Our Technical team have been working to identify and resolve the current issue, SMS messages are flowing currently but we are continuing to investigate the root cause of the issue. This issue commenced at approximately 12:24 AET (02:24 UTC).

If you started experiencing problems before this, please raise a ticket with our support team for investigation. We appreciate your continued patience. A further update will be posted in 30mins.

Regards,
Optus SMS Support Team

We are aware of an issue with our SMS service, this appears to be affecting all SMS messaging across all our SMS Applications and APIs Customers may be receiving errors from our platform and may not be able to send and/or receive messages.

Our team are working to resolve the issue as soon as possible, a further update will be posted in 30 minutes.

Regards,
Optus SMS Support Team

We are aware of an issue accessing our Campaign Manager Application, our technical team are working to identify and resolve the issue.

Our priority is to restore the service as soon as possible and we will update you in the next 30 minutes.

We apologise for the disruption.

Regards,
Optus SMS Support Team