Outage in Optus
SMS Delivery Receipts Degradation
Resolved MinorIncident Report
Hi Team,
We are currently investigating an issue with low delivery receipt (DLR) return rates. Message submissions are proceeding as expected, but a lower percentage of DLRs are being returned than usual.
We are working with Optus support and will provide updates as we learn more.
If you're experiencing issues or have questions, please contact us at: support@modicagroup.com
Kind regards,
Optus SMS Support Team
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 04/10/2025 05:57AM
Hi Team,
DLR return rates have remained stable, and we are now moving this incident to resolved.
If you have any further questions or are still experiencing issues, please don’t hesitate to contact us at: support@modicagroup.com
Thanks,
Optus SMS Support Team.
MONITORING
about 1 year ago - at 04/10/2025 05:02AM
Hi Team,
Delivery receipt (DLR) return rates have returned to normal levels. Delivery receipts are now functioning as expected.
We are continuing to monitor the service to ensure stability.
If you have any questions or are still experiencing issues, please contact us at: support@modicagroup.com
Kind regards,
Optus SMS Support Team
INVESTIGATING
about 1 year ago - at 04/10/2025 04:16AM
Hi Team,
We are currently investigating an issue with low delivery receipt (DLR) return rates. Message submissions are proceeding as expected, but a lower percentage of DLRs are being returned than usual.
We are working with Optus support and will provide updates as we learn more.
If you're experiencing issues or have questions, please contact us at: support@modicagroup.com
Kind regards,
Optus SMS Support Team
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