Outage in Optus

sms.optus.com.au Web Outage

Resolved Major
February 18, 2025 - Started 21 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are aware of an issue with our sms.optus.com.au website. Customers may be seeing 504 Gateway Time-out errors when they attempt to browse to sms.optus.com.au Messages are flowing in the background, i.e. scheduled campaigns and API messaging should not be affected, this issue is blocking users access to the User Interface only. We are actively investigating the issue and a further update will be posted in 30 minutes. Regards, Optus SMS Support Team
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 02/19/2025 01:59AM

We are pleased to inform customers that our sms.optus.com.au website has remained stable since recovering at 10:24 AEDT

We will continue to monitor the system and are working on improvements to avoid any repeats of this issue.

If you require further information, please get in touch with our support team.

Regards,

Optus SMS Support Team

INVESTIGATING 21 days ago - at 02/18/2025 11:55PM

The sms.optus.com.au website has been back up and stable since 10:24 AEDT.

We continue to investigate the cause of today's issue and will update this page when we have more information.

If you're still seeing issues please contact support.

Regards,

Optus SMS Support Team

INVESTIGATING 21 days ago - at 02/18/2025 11:23PM

We are aware of an issue with our sms.optus.com.au website. Customers may be seeing 504 Gateway Time-out errors when they attempt to browse to sms.optus.com.au

Messages are flowing in the background, i.e. scheduled campaigns and API messaging should not be affected, this issue is blocking users access to the User Interface only.

We are actively investigating the issue and a further update will be posted in 30 minutes.

Regards,
Optus SMS Support Team

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