Outage in Ortto

CDP issue

Resolved Major
November 10, 2022 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified an issue with the CDP being slow to load data or failing completely. There is no risk of data loss, but you may experience issues accessing the "People" and "Audiences" sections of Ortto, and also issues with reports and filters. We have identified the issue and are working urgently on a fix. We will update this page as soon as the issue is resolved or there is an update.
Components affected
Ortto application Ortto API

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 11/10/2022 09:10PM

We have resolved the issue. We are also working to fix problems like this in the future.

IDENTIFIED almost 3 years ago - at 11/10/2022 08:30PM

We have identified an issue with the CDP being slow to load data or failing completely. There is no risk of data loss, but you may experience issues accessing the "People" and "Audiences" sections of Ortto, and also issues with reports and filters.

We have identified the issue and are working urgently on a fix. We will update this page as soon as the issue is resolved or there is an update.

Latest Ortto outages

Delay trigger and action shapes experiencing degraded performance - about 2 months ago
Login / Authentication issues - about 2 months ago
Autopilot Journeys issue - 4 months ago
Issue with platform login for customers with access to Autopilot Journeys and issue with Autopilot Journeys - 5 months ago
Partial Performance Degradation - 7 months ago

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