Outage in Ortto

CDP issue

Resolved Major
November 10, 2022 - Started over 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We have identified an issue with the CDP being slow to load data or failing completely. There is no risk of data loss, but you may experience issues accessing the "People" and "Audiences" sections of Ortto, and also issues with reports and filters. We have identified the issue and are working urgently on a fix. We will update this page as soon as the issue is resolved or there is an update.
Components affected
Ortto application Ortto API
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 11/10/2022 09:10PM

We have resolved the issue. We are also working to fix problems like this in the future.

IDENTIFIED over 2 years ago - at 11/10/2022 08:30PM

We have identified an issue with the CDP being slow to load data or failing completely. There is no risk of data loss, but you may experience issues accessing the "People" and "Audiences" sections of Ortto, and also issues with reports and filters.

We have identified the issue and are working urgently on a fix. We will update this page as soon as the issue is resolved or there is an update.

Latest Ortto outages

Partial Performance Degradation - about 1 month ago
Degraded Performance - over 1 year ago
Ortto is experiencing slowness - over 2 years ago

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