Outage in Ortto
Login / Authentication issues
Resolved MajorIncident Report
We are investigating an issue with authentication in the Ortto application caused by our Cloud provider AWS.
We are working with AWS on a resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 09/08/2025 09:26AM
We have not observed any new errors, and AWS has now notified us that the issue has been fully resolved on their end.
Customers continuing to experience problems should reach out to our Support team.
MONITORING
4 months ago - at 09/08/2025 08:14AM
We have not observed any further errors since approximately 17:47 Sydney time (07:47 UTC).
We continue to wait for an update from AWS to confirm it has been resolved on their side.
MONITORING
4 months ago - at 09/08/2025 07:51AM
We are seeing a significant drop in error rates, and will continue to monitor while we wait for a formal confirmation it has been resolved from AWS.
IDENTIFIED
4 months ago - at 09/08/2025 07:35AM
We are investigating an issue with authentication in the Ortto application caused by our Cloud provider AWS.
We are working with AWS on a resolution.
Latest Ortto outages
Partial Outage of Ortto Web Interface and API - about 1 month ago
Autopilot Journeys issue - 6 months ago
Issue with platform login for customers with access to Autopilot Journeys and issue with Autopilot Journeys - 7 months ago
Partial Performance Degradation - 9 months ago
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