Outage in Ortto
Intermittent loading issues on Autopilot Journey subcomponent
Resolved MinorIncident Report
We are investigating intermittent loading issues on the Autopilot Journeys subcomponent.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 01/27/2026 09:46AM
The issue causing intermittent loading on the Autopilot Journeys subcomponent has been fixed. The UI should be loading normally now. Thank you for your patience while we worked on this.
IDENTIFIED
3 months ago - at 01/26/2026 11:42PM
We have identified the root cause of the service disruption and have implemented mitigation measures. While we continue work on a permanent resolution, some users may still experience loading issues in the user interface, at a reduced frequency.
This impact is limited to the UI of the Autopilot Journeys component of the web app. Journeys execution, APIs, form submissions, and other functionality are unaffected.
INVESTIGATING
3 months ago - at 01/26/2026 04:22PM
We are investigating intermittent loading issues on the Autopilot Journeys subcomponent.
Latest Ortto outages
Service Disruption - 6 days ago
[Autopilot Journeys] - Smart Segment Degradation - 3 months ago
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