Outage in Ortto
Service Disruption
Resolved MinorIncident Report
Some customers are experiencing errors such as "Failed to call API" and "System error" when using the platform. Our team is actively investigating and working to resolve the issue. We will provide updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 04/10/2026 02:03AM
The issue has been resolved and all services are operating normally. If you are still experiencing any issues, please contact our support team.
MONITORING
5 days ago - at 04/10/2026 01:10AM
We believe the issue has been resolved and all services are operating normally. We are continuing to monitor the platform closely. If you are still experiencing any issues, please contact our support team.
IDENTIFIED
5 days ago - at 04/10/2026 12:52AM
We have potentially identified the cause of the issue and are implementing a fix. The application is currently operational. We will provide a further update shortly.
INVESTIGATING
6 days ago - at 04/09/2026 08:05AM
We have applied a workaround which has reduced the impact for affected customers. We are continuing to monitor the platform and will work towards a permanent fix. We will provide further updates tomorrow as our investigation continues.
INVESTIGATING
6 days ago - at 04/09/2026 06:07AM
We continue to investigate errors being experienced by some customers. We have engaged our cloud provider for additional support.
INVESTIGATING
6 days ago - at 04/09/2026 05:23AM
Some customers are experiencing errors such as "Failed to call API" and "System error" when using the platform. Our team is actively investigating and working to resolve the issue. We will provide updates as more information becomes available.
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