Outage in Ortto
[Autopilot Journeys] - Smart Segment Degradation
Resolved MinorIncident Report
This issue only relates to the Autopilot Journeys application.
We have identified an issue impacting features related to smart segments. This could impact publishing a journey relying on a smart segment trigger or timer trigger using a smart segment.
We are working with our database provider to resolve the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 01/24/2026 01:08PM
This incident has been resolved.
IDENTIFIED
3 months ago - at 01/23/2026 09:40PM
This issue only relates to the Autopilot Journeys application.
We have identified an issue impacting features related to smart segments. This could impact publishing a journey relying on a smart segment trigger or timer trigger using a smart segment.
We are working with our database provider to resolve the issue.
Latest Ortto outages
Service Disruption - 26 days ago
Partial Outage of Ortto Web Interface and API - 5 months ago
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