Outage in Otto Flow

Vetdata Outage

Resolved Major

June 20, 2024 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

Our integration partner, Vetdata, let us know that they are currently experiencing an outage and we wanted to let you know ASAP as this may result in a service disruption or delay with data syncing from your practice management system to Flow as well as conversation write-backs being delayed or unavailable temporarily. We fully expect all data syncs to catch up once this is resolved and are partnering closely with Vetdata so that you can be first to know once there is an update. Please follow here for updates.

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 06/21/2024 12:22AM

This has been resolved

IDENTIFIED almost 2 years ago - at 06/20/2024 10:45PM

Vetdata continues to work on the issue and will provide an update in the next few hours.

IDENTIFIED almost 2 years ago - at 06/20/2024 09:12PM

Our integration partner, Vetdata, let us know that they are currently experiencing an outage and we wanted to let you know ASAP as this may result in a service disruption or delay with data syncing from your practice management system to Flow as well as conversation write-backs being delayed or unavailable temporarily.

We fully expect all data syncs to catch up once this is resolved and are partnering closely with Vetdata so that you can be first to know once there is an update.

Please follow here for updates.

Latest Otto Flow outages

Vetdata Writeback and Live Query Issues - about 1 month ago

Vetdata Sync Delay - 9 months ago

Flow Authentication Outage - 10 months ago

Bitwerx Batch API Issue - about 1 year ago

Vetdata Write-back Outage - about 1 year ago

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