Outage in Outreach

Latency issues on bento app2c

Resolved Minor
September 23, 2024 - Started 3 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We are currently looking into the cause of the issue of increased latency on server app2c, please bear with us while we investigate the issue
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/23/2024 10:37PM

This incident has been resolved.

MONITORING 3 months ago - at 09/23/2024 10:12PM

We are seeing recovery with the CRM delays. Some users might experience up to 3-5 minute delays with the syncs, but we are trending towards a resolution. We are continuing to monitor the improvements.

MONITORING 3 months ago - at 09/23/2024 09:01PM

Our engineers have identified the issue(s) and have released updates to work towards a complete resolution. We will be monitoring this behavior and will report back in 1 hour.

IDENTIFIED 3 months ago - at 09/23/2024 08:04PM

Some users are still experiencing latency and outbound sync related delays. We are investigating it.

IDENTIFIED 3 months ago - at 09/23/2024 05:43PM

We've deployed a fix and are currently seeing reduced error rates at this time. We will be continuing to monitor this behavior.

INVESTIGATING 3 months ago - at 09/23/2024 04:31PM

We are continuing to investigate this issue with slowness. Another update will be provided in 30 minutes.

INVESTIGATING 3 months ago - at 09/23/2024 03:36PM

We are continuing to investigate this issue. Another update will be provided in 30 minutes.

INVESTIGATING 3 months ago - at 09/23/2024 02:56PM

We are currently looking into the cause of the issue of increased latency on server app2c, please bear with us while we investigate the issue

Latest Outreach outages

Third Party Incident - 6 days ago
Application issues on App1e - about 2 months ago

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