Outage in Outreach

Latency issues on bento app2c

Resolved Minor
September 23, 2024 - Started about 2 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We are currently looking into the cause of the issue of increased latency on server app2c, please bear with us while we investigate the issue
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/23/2024 10:37PM

This incident has been resolved.

MONITORING about 2 months ago - at 09/23/2024 10:12PM

We are seeing recovery with the CRM delays. Some users might experience up to 3-5 minute delays with the syncs, but we are trending towards a resolution. We are continuing to monitor the improvements.

MONITORING about 2 months ago - at 09/23/2024 09:01PM

Our engineers have identified the issue(s) and have released updates to work towards a complete resolution. We will be monitoring this behavior and will report back in 1 hour.

IDENTIFIED about 2 months ago - at 09/23/2024 08:04PM

Some users are still experiencing latency and outbound sync related delays. We are investigating it.

IDENTIFIED about 2 months ago - at 09/23/2024 05:43PM

We've deployed a fix and are currently seeing reduced error rates at this time. We will be continuing to monitor this behavior.

INVESTIGATING about 2 months ago - at 09/23/2024 04:31PM

We are continuing to investigate this issue with slowness. Another update will be provided in 30 minutes.

INVESTIGATING about 2 months ago - at 09/23/2024 03:36PM

We are continuing to investigate this issue. Another update will be provided in 30 minutes.

INVESTIGATING about 2 months ago - at 09/23/2024 02:56PM

We are currently looking into the cause of the issue of increased latency on server app2c, please bear with us while we investigate the issue

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