Outage in OVHcloud

[GRA1][Public Cloud] - Compute - Instance Incident Notification

Resolved Major

May 11, 2026 - Started 14 days ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

An unexpected infrastructure failure caused some compute instances in OVHcloud's GRA1 region to become unreachable, preventing customers from accessing their instances. The incident lasted 5.6 hours from 06:26 to 11:45 UTC on May 11, 2026, and has been fully resolved.

We have determined the origin of the issue affecting our Compute - Instance offer in GRA1 regions. Here are some supplementary details : Start time : 11/05/2026 06:26 UTC Impacted Service(s) : Some instances in GRA1 regions are unreachable. Customers Impact : Customers are temporarily unable to access instances in the specified regions. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Components affected

OVHcloud GRA1

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Latest Updates ( sorted recent to last )

RESOLVED 14 days ago - at 05/11/2026 12:18PM

We are pleased to inform you that the incident affecting our Compute - Instance offering in GRA1 region has been resolved.

Start time : 11/05/2026 06:26 UTC
End time : 11/05/2026 11:45 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED 14 days ago - at 05/11/2026 06:40AM

We have determined the origin of the issue affecting our Compute - Instance offer in GRA1 regions.

Here are some supplementary details :

Start time : 11/05/2026 06:26 UTC
Impacted Service(s) : Some instances in GRA1 regions are unreachable.
Customers Impact : Customers are temporarily unable to access instances in the specified regions.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

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