Outage in OVHcloud

[SBG5][Compute - Instance] - Public Cloud Incident Notification

Resolved Major

May 20, 2026 - Started 5 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

OVHcloud experienced a major incident affecting Compute instances in the SBG5 region from 08:54 to 10:16 UTC on May 20, 2026, caused by an unexpected infrastructure failure. Some instances became unreachable, preventing customers from accessing their services in that region. The incident was resolved after 1.3 hours with instances gradually restored to normal operation.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer in SBG5 region. Here are some supplementary details : Start time : 20/05/2026 08:54 UTC Impacted Service(s) : Some instances in the SBG5 region are unreachable. Customers Impact : Some customers are temporarily unable to access instances located in the specified region. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Components affected

OVHcloud SBG5

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 05/20/2026 10:36AM

We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.

Start time : 20/05/2026 08:54 UTC
End time : 20/05/2026 10:16 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED 5 days ago - at 05/20/2026 09:49AM

Please find below an update on the situation:

Update :
Some Instances are once again reachable.
Our team remains committed to restoring the missing instances as quickly as possible.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED 5 days ago - at 05/20/2026 09:21AM

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer in SBG5 region.

Here are some supplementary details :

Start time : 20/05/2026 08:54 UTC
Impacted Service(s) : Some instances in the SBG5 region are unreachable.
Customers Impact : Some customers are temporarily unable to access instances located in the specified region.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

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