Outage in OVHcloud

[US-EAST-VA-1][Public Cloud] - Managed Kubernetes Service Incident Notification

Resolved Major

May 11, 2026 - Started 13 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

OVHcloud's Managed Kubernetes Service in the US-EAST-VA-1 region experienced a major incident lasting 3.1 hours, making some instances unreachable and preventing customers from managing or creating new Kubernetes clusters. The service disruption was caused by an unexpected underlying infrastructure malfunction and was fully resolved.

We are currently investigating an incident affecting our Managed Kubernetes Service offering, which is causing temporary availability issue in the US-EAST-VA-1 region. Here are some supplementary details : Start time : 11/05/2026 15:37 UTC Impacted Service(s) : Some instances in the US-EAST-VA-1 region are unreachable. Customers Impact : Management and creation of new Managed Kubernetes Service clusters is temporarily unavailable. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Components affected

OVHcloud US-EAST-VA-1

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Latest Updates ( sorted recent to last )

RESOLVED 13 days ago - at 05/11/2026 06:54PM

We are pleased to inform you that the incident affecting our Managed Kubernetes Service offering has been resolved.

Start time : 11/05/2026 15:37 UTC
End time : 11/05/2026 18:41 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

INVESTIGATING 13 days ago - at 05/11/2026 03:52PM

We are currently investigating an incident affecting our Managed Kubernetes Service offering, which is causing temporary availability issue in the US-EAST-VA-1 region.

Here are some supplementary details :

Start time : 11/05/2026 15:37 UTC
Impacted Service(s) : Some instances in the US-EAST-VA-1 region are unreachable.
Customers Impact : Management and creation of new Managed Kubernetes Service clusters is temporarily unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

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