Outage in OVHcloud

[GLOBAL][AI & Machine Learning] - Qwen3.5-397B-A17B incident notification

Resolved Major

June 04, 2026 - Started 9 days ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

OVHcloud's AI & Machine Learning service experienced a major incident where the Qwen3.5-397B-A17B AI endpoint became unreachable due to an unexpected infrastructure failure, preventing customers from accessing their endpoint model. The incident lasted approximately 11.5 hours from June 3, 2026 at 22:30 UTC until June 4, 2026 at 10:10 UTC before being fully resolved.

We are currently investigating an incident affecting our AI & Machine Learning offering, which is causing temporary issue for the model Qwen3.5-397B-A17B. Here are some supplementary details : Start time : 03/06/2026 22:30 UTC Impacted Service(s) : The AI endpoint Qwen3.5-397B-A17B is not reachable. Customers Impact : Customers are temporarily unable to access their endpoint model. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Components affected

OVHcloud AI & Machine Learning || AI Endpoint

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Latest Updates ( sorted recent to last )

RESOLVED 9 days ago - at 06/04/2026 12:22PM

We are pleased to inform you that the incident affecting our AI & Machine Learning offering has been resolved.

Start time : 03/06/2026 22:30 UTC
End time : 04/06/2026 10:10 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED 9 days ago - at 06/04/2026 07:46AM

We are currently investigating an incident affecting our AI & Machine Learning offering, which is causing temporary issue for the model Qwen3.5-397B-A17B.

Here are some supplementary details :

Start time : 03/06/2026 22:30 UTC
Impacted Service(s) : The AI endpoint Qwen3.5-397B-A17B is not reachable.
Customers Impact : Customers are temporarily unable to access their endpoint model.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

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