Outage in OVHcloud
[Global][PCI-Databases] - MongoDB incident notification
Resolved MinorIncident Report
Summary AI Generated
OVHcloud experienced a 24-hour incident affecting their PCI-Databases MongoDB service globally, where 3-node MongoDB clusters temporarily operated with only 2 nodes due to an unexpected underlying infrastructure malfunction. The incident impacted multiple regions (PAR, GRA, SGP, SBG, DE, WAW, BHS, UK) but caused no latency issues or data loss for customers. The service was fully restored on June 4th, 2026 at 12:00 UTC with continued monitoring for stability.
We are currently investigating an incident affecting our PCI-Databases offering, which is causing temporary degraded issue in the Global region.
Here are some supplementary details :
Start time : 03/06/2026 12:00 UTC
Impacted Service(s) : Some MongoDB databases that initially run with 3 nodes may temporarily run with 2 nodes.
Customers Impact : Customers with 3 node MongoDB services may temporarily operate with only 2 nodes. No latency or data loss is observed.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Components affected
OVHcloud BHS OVHcloud DE OVHcloud GRA OVHcloud PAR OVHcloud SBG OVHcloud SGP OVHcloud UK OVHcloud WAWTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 06/05/2026 06:26AM
We are pleased to inform you that the incident affecting our PCI-Databases offering has been resolved.
Start time : 03/06/2026 12:00 UTC
End time : 04/06/2026 12:00 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
MONITORING
9 days ago - at 06/04/2026 12:07PM
Service has been fully restored since 04/06/2026 12:00 UTC. Monitoring remains active to ensure long-term stability.
Here are some supplementary details :
Start time : 03/06/2026 12:00 UTC
Impacted Service(s) : Some MongoDB databases that initially ran with 3 nodes temporarily ran with 2 nodes
Customers Impact : Customers with 3-node MongoDB services temporarily operated with only 2 nodes. No latency or data loss was observed
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
IDENTIFIED
9 days ago - at 06/04/2026 09:33AM
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our PCI-Databases offer on the specific global region.
Here are some supplementary details :
Start time : 03/06/2026 12:00 UTC
Impacted Service(s) : Some MongoDB databases that initially run with 3 nodes may temporarily run with 2 nodes.
Customers Impact : Customers with 3 node MongoDB services may temporarily operate with only 2 nodes. No latency or data loss is observed.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
INVESTIGATING
9 days ago - at 06/04/2026 09:28AM
We are currently investigating an incident affecting our PCI-Databases offering, which is causing temporary degraded issue in the Global region.
Here are some supplementary details :
Start time : 03/06/2026 12:00 UTC
Impacted Service(s) : Some MongoDB databases that initially run with 3 nodes may temporarily run with 2 nodes.
Customers Impact : Customers with 3 node MongoDB services may temporarily operate with only 2 nodes. No latency or data loss is observed.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
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