Outage in Paazl

PostNL - Same Day - Evening - Morning / Afternoon and Sunday delivery services is processed as a standard shipment

Resolved Minor
May 25, 2022 - Started over 2 years ago - Lasted 2 days
Official incident page

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Outage Details

We are investigating an issue with PostNL that is affecting the following services: - Sameday - Evening - Morning/afternoon (AVG_10/AVG_17) express - Sunday These services are being processed as a standard delivery by PostNL instead of ​the specific services the consumer expects. For now we advice you to only use standard shipment services of PostNL to keep meeting the expectations of your customers. Pickup points are not affected, you can keep using this option. We are in contact with PostNL to get to the bottom of this issue as soon as possible.
Components affected
Paazl PostNL
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 05/27/2022 03:08PM

PostNL confirmed that there was a release done that caused the issues. All services should be working again. We will monitor this for the coming days.

INVESTIGATING over 2 years ago - at 05/25/2022 04:13PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 05/25/2022 04:01PM

We are investigating an issue with PostNL that is affecting the following services:

- Sameday
- Evening
- Morning/afternoon (AVG_10/AVG_17) express
- Sunday

These services are being processed as a standard delivery by PostNL instead of ​the specific services the consumer expects.

For now we advice you to only use standard shipment services of PostNL to keep meeting the expectations of your customers. Pickup points are not affected, you can keep using this option. We are in contact with PostNL to get to the bottom of this issue as soon as possible.

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